Le CreusetReviews of lecreuset.com

If there was a way to give zero stars I would. I ordered pots for mother's day which arrived late (COVID going on, no problem). However, they had no lids! So I called in, on hold for 3 hours. The woman said she would take care of it and re-send to my mother. Turns out, she quit and never did it! I then spend weeks emailing her back because of course I didn't know the woman quit and never re-processed the order. In the meantime, I was calling in, never able to get through. I finally did get through, and the woman re-processed the order....however she sent it to me in New York and not to my mother in Massachusetts. Note that on the first order with missing lids they did get the address right? Next I called in again to fix that situation, 3 hours on hold yet again. They woman hung up on me! Called in again, another 3 hours on hold...they are picking up the order mistakenly sent to me and will only send the order to my mother once they have picked it up from me. THIS HAS BEEN GOING ON FOR MONTHS.

Horrible company! Horrible service! Placed an order a month ago, they sent broken Dutch oven that costs 400. For this price one would expect premium sercice!!! We rplaced replacement after trying to contact customer service several times thru email and calls. Latest 4 calls were not answered at all! Waited for over 45 mins each time.... Today we learned thru UPS that the replacement is going back without being delivered to us due to the wrong address entry, isn't that insane? Please people save your sanity and order something else somewhere else! We will contact the bank to cancel this transaction.

I’d give negative ten stars if I could. The worst worst customer service of all time, it’s shocking. Useless website, useless staff. The website told me my order couldn’t be completed when I placed the order. After I finally got the order placed I was charged twice with two duplicate order and both order went through. I emailed but received no response, I then called the customer service or cancel one of the orders. The agent clearly told me it was successfully canceled, I even asked a second time to make sure, yet weeks after the package still got to my door. With all the patience I called the customer service again, asking for a return label, after being told the ‘label’ was sent to my email, I checked the email and only see an ‘Return Authorization’ and I was asked to pay for the shipping, even if it was their fault. The best customer I can be, I paid the shipping myself. The tracking showed the package arrived a month ago and I still didn’t receive any response or refund at this point. I sent 10+ emails, called so many times, waited 40min+ to speak to their useless irresponsible agents. I ended up even comment under their instagram post requesting customer service, guess what? They Liked all the other comments saying ‘so pretty’ ‘so nice’ and just ignored my comment, ignored again. SHOCKING! Really, stay away from this company. Any shopping shouldn’t be this hard. If their cared, any customer shouldn’t be trying this hard, waste so much time, and get so much frustration. It’s a shame.

Surprising that a company focused on high quality products with equally high prices would have such terrible customer service. My order (a gift) was delivered with the wrong items months ago, and i've been unable to get in touch with them. I've sent 3 emails- which received no response, and called customer service 3+ times without being taken off of the endless call waiting hold (I waited over 25 minutes).

Ordered this online last month but did not received the free gift that goes with the promotion. No response with my emails and calls are unanswered. Here’s my order. Order Questions? Call Us:1-877-418-5547 Monday - Friday, 9 a.m. to 7 p.m. EST Your order #200443413 Placed on May 29, 2020 12:37:23 AM EDT ITEMS IN YOUR ORDER QTY PRICE BRAISERSKU: LS2532-262SS 1 $180.00 SIGNATURE SKILLETSKU: LS2024-26672 1 $100.00 FREE - STAR RAMEKINS, SET OF 3SKU: PG172703-16MC 1 $0.00 Subtotal $280.00 Shipping & Handling $0.00 Tax $17.50 Grand Total $297.50 BILL TO: MaryAnn SHIP TO: MaryAnn Skokie, Illinois United States SHIPPING METHOD: Select Shipping Method - Standard Ground Shipping PAYMENT METHOD: Credit Card Card Number (Last 4): Credit Card Type: Cookware Bakeware

Absolutely useless website!!! "Your order cannot be completed because at least one of the addresses for products is invalid." WHAT S INVALID?!!! Trying to place a feking order all day but got this message!!!! This feking corona shiete affect everything or what!!!?

Worst customer service I have ever experienced! On hold for well over an hour every time I called - sent me a broken batter bowl over a month ago, which took me several days of being on hold to even get someone on the phone, and still waiting and waiting and waiting to get a replacement! Also, they charged me for product I did not even receive, and again, after several phone calls over an hour trying to get customer service, it took them 6 weeks to return our money. I recommend you never buy anything from this company, as I know I never will again - over-priced and poor quality all around.

I had no problem getting an RMA in early April to send back a pan that I’ve used for over a decade for a warranty replacement. Immediately sent the pan back, tracking confirmed delivery, no response in over 2 months. Will never buy another pan from them.