Le CreusetReviews of lecreuset.com

Ordered in early July 2020. Never received a confirmation number or email. Emailed customer support later the same day since my credit card was charged to confirm the order and received a tracking number a few days later by email (would have been nice to regenerate the order email since every call to customer service asks for the order number). Shipment arrives about a week later but only includes one third of the order. I call support, and am told that they just forgot to send the rest out (excuse me?). We confirm what is missing and I am assured it's all on its way in a second shipment (no discount code, no expedited shipping, not even an apology). No automated shipment email so two weeks later I call in and am told the order should be arriving that day and am provided with a tracking number. The order does arrive and contains another one third of the order. Seriously? I just called and verified the contents of the shipment. I spend another 40 minutes the next day (this is four calls for one order!) getting a third shipment sent out. This time the rep offers expedited shipping which was nice, but definitely the least they can at this point since it's been almost a month now. My wife loves the dinnerware and colors, but the order fulfillment is garbage and definitely not reflective of a premium product/brand. Had I known this, I would have gone with a different product. Buyer beware.

I too have been trying to get a hold of Le Creuset Customer Support for about a month. I'm so sick of listening to that message!!! What can we do about this? BBB???

On June 2nd I received an email from Douglas Welsh at Le Creuset after a phone conversation where he had requested that I send him pictures of the dutch oven that I had called about. He told me that he needed to review them to see if it was under warranty. I asked also about keeping the old Dutch over for my mother since it had some sentimental value to her. He indicated at that time he would get back to me. I waited but didn't hear anything from him him. I followed up with a second email on June 11th since I thought I may have misunderstood him. Again no response. I tried again on July 15th. Still no response. Im not sure what to think here at this point. I'd like to hear from someone regarding my original issue and would hope someone at Le Crueuset would make the effort to reply. Updated 08.07.2020 - I’ve since sent another email to Doug as well as an email to support. I received no reply from Doug and automated response from support with no follow up after a week. I checked the Better Business Bureau’s web site and was surprised how many complaints have been filed against them. For a company that has such a well known name, you would think they would have respectable support practices. It’s obvious they don’t. Updated 06.02.2021 Almost a year later I get an email from Trustpilot on behalf of Le Creuset. The theme was they were trying to find out if I had a genuine experience and so they wanted a name, phone number and a reference number. I gave them what they asked for because I still had the original email. Will they do anything? It would be nice if they did but I’m not holding my breath. I’ll update if they actually respond.

Worst consumer support! I ordered a set of their coffee mugs and I have been trying to contact the consumer services since the day I received the item and all I hear is “your call is important to us”. Please pick it up if it’s so important. I have tried calling during the day, in the noon but I am stuck on my phone for 30 minutes easy. I sent an e-mail, several chat messages but no response. All I need is a return request number but this horrible company is taking premium price and giving back a middle finger to their customers.

Customer service is ATROCIOUS I called 2 different times for a replacement for an order that arrived damaged. They assured me they would send a replacement on those two separate occasions. When I never received my order 3 months later I called for a refund--and was hung up on after waiting 30 minutes on hold. Terrible customer service, will never buy from them again. Finally had to put in a dispute with my credit card to receive a refund.

I have a 15 year old LC dutch oven that I sent for replacement using their warranty. The pot is a kitchen workhorse but the enamel was destroyed after 15 years of daily use. I called last year when it began failing, as they supposedly offer a lifetime warranty on their products, but was told to use Barkeeper's friend (very abrasive) to clean it. Reluctantly, I did so, which only made the ceramic more porous. This year they gave me a return authorization and I sent the pot in. That was 3 months ago and I have spent hours online and sent dozens of emails to find out the status of my return/warranty and have heard nothing back. The product is currently made in China, but my old pot was absolutely my favorite tool in my kitchen. Based on this experience I will NEVER buy from this company again, however. I hear the modestly priced Lodge enamel pots are of very high quality (though without the "prestige" of a LC) and am going to order a dutch oven from them. Le Creuset used to be the pinnacle of cookware but now that the customer service AND the products are of low quality, there is no reason to purchase their items.

I purchased about $500 worth of items for the kitchen. I placed the order on June 14. I never even received a confirmation email. Good thing I took a screenshot of my order confirmation. Here I am a month later still no confirmation. Ive waited over an hour a few times on the phone, never answered. I wrote 5 emails to simply ask what the status is and again no reply. For a large corporation you think they could hire staff to take on the amount of traffic however it seems like this company is just as big of a scam like the fake Chinese companies popping up on social media. Ill be calling my bank today to dispute this because as much as I love Le Crueset this isnt worth the money nor the time.

I have emailed them over six times regarding a dent in a stockpot I had delivered to my house. I have yet to receive an email on exchanging the pot for a new one. For such 'high quality' cookware, I would think they would have awesome customer service! I am extremely disappointed with this company. My next step is calling them tomorrow, non stop till this is fixed.