Le CreusetReviews of lecreuset.com

I contacted Le Creuset more than a year ago about a lifetime warranty. Today I heard from some yo yo named Chris who sounded like he was under water. He hung up. Called back while I was on voicemail trying to hear a message. No indication that Le Creuset was going to make me whole, only wanted to discuss why I was unhappy, and how they could improve. All they have to do is actually stand by their warranty. That would make me happy. So far NADA. They have lost a customer forever. They sent me a return UPS receipt and I mailed them my braiser. Then I never heard from them again. They don;t answer emails or the phone. SO I guess so much for the damn warranty. No problem. I switched to Staub. Got a braiser at half the price and I like it very much. No more over priced, underserviced Le Creuset for me. They lost a 30 year customer. Today I received a request from Trust Pilot for more information to send Le Creuset. One year later. Wow

I would give no stars if possible. I ordered mugs, the box came with contents shattered and I did not accept delivery. Tried again, box delivered with contents shattered. Deliverp person wrote damaged on the box...so why was it left? For a company who's primary products are fragile, and expensive, I do not understand their lack of packaging care. When I called customer care, i was on hold for a long time, then the message says press # to leave a message, i did so and was hung up on. Very disappointing. I will not order again.

Cooking is now a great pleasure. Purchased a dutch oven at lecreuset-store.com - got best filtered discounts from Amazon and quick delivery.

Well , le creuset started a sale with everything out of stock, before it started. Basically , it's a misleading sale, it happened that I was online when I got the message , either was out of stock or icons were frozen. I mailed customers service , and had no acknowledgement of my complaint. In addition , tried to ring them early , it said , they were busy at 9, I just tested the company. Company like le,creuset should realise there is a lot of completion out there- they can't go forever .

I wish I could give 0. Terrible customer service!!!

The teams at Le Cruset at Wrentham Premium and Assembly Row in Somerville MA were amazing!!! Both stores were extremely helpful and patient while I weighed all my dutch oven options. Ended up buying one for myself and as a Christmas gift! Thank you to both stores and especially Cheryl in Wrentham for her extra TLC :).

My Le Creuset had a some chipping in the enamel. I contacted customer services about this and and after sending photos I had an email from Chloe S informing us that they would offer a replacement in a colour of our choice. After a month we received our casserole pot. We are very happy and the lifetime warranty was honoured.

Very Positive Warranty Experience We had issues a dutch oven and balti dish, both over a decade old that were gifted to us from family. The dutch oven experienced a large chip in the enamel off the bottom of the pot, and the finish inside the cast iron balti dish had also started to flake. Granted, although we were using the dishes according to the manufacturer's instructions, we were nervous they would reject our claim because of normal wear and tear, but sending the items back to them 1) ensure they are disposed of properly and 2) will contribute towards a discounted replacement if the warranty does not cover the damage so it seemed worth it. We mailed in our pieces at the very beginning of the pandemic (cost $70) and I will agree that it was not necessarily a straightforward process. But when you're talking about items that cost hundreds of dollars, I understand some hoops. I initially exchanged many emails leading up to the shipping (notifying of the intent to submit, taking pictures, getting a case number, etc). I then had to follow-up with my claim several months later which set off another email chain regarding colors and availability with a very helpful and responsive representative named Tiffany. There was also an issue with shipping that was ultimately resolved without any cost on my end. We received two new pieces in the mail and couldn't be happier. The quality of the items themselves is exceptional and really there are no comparisons when it comes to the dutch oven it is an amazing piece of kitchen equipment that we use nearly every day. The finish is beautiful no matter what color you end up with.