Le CreusetReviews of lecreuset.com

I had an issue with a Dutch oven that I got as a wedding gift in 2001. The customer service was exceptional. I couldn’t have hoped for better service. I own at least 10 Le Creuset cookware pieces that are over 20 years old and I use them everyday. Not all at once, that would be crazy. 🤣 Very happy Customer

I'm only giving LeCreuset one star because I'm not allowed to give them zero. My wife purchased a LeCreuset skillet for me as a Christmas gift, from a LeCreuset store in Cherry Creek CO. The salesperson informed her that there was no timeline for returning an item, so given the fact that we were to be out of the country for the two weeks after Christmas, we weren't in a rush. Fast forward: tried the skillet. It was horrible. The food stuck to the pan and was impossible to get off, leaving behind a stain. We live an hour outside of Denver, so we packed up the skillet and lid and drove to the Cherry Creek store. To our surprise, the store is now permanently closed. We drove to the other store at Colorado Mills; the clerk told us that she wouldn't accept a return for that store, and that we were past the return date. The store is closed through no fault of our own and there is no way to prove what the clerk told us...she must have known they were closing. I might also add that had the clerk accepted our return, which is what good customer service would do, we would have made another purchase. I believe the awful skillet we bought was $199. Would gladly have upgraded to a beautiful blue skillet that I had my eye on, at $300+. Contacted LeCreuset directly. What a joke. CS rep told me that they would not accept a return because we did not buy from them. Funny how one thinks that LeCreuset online and LeCreuset store are the same entity. I will NEVER buy another LeCreuset product. I'll instead buy the Sur la Table Brand or Staub. I used to think the only difference was just paying for the name LeCreuset. But there's more than that. The product and their customer service are awful. I would highly recommend re-thinking your purchase if you're considering LeCreuset.

Ordered an item on Black Friday and some time later was informed by phone that it was no longer available and my order was cancelled. A few weeks later the item arrived and my card was charged, but I had already purchased the item from a third party. Contacted Le Creuset customer service four times before I received a RMA. The item was shipped and received 30 days ago, but they have not yet issued the refund. I contacted customer service and was told 10-14 days for refund processing. It has been one month and I am now forced to do a chargeback. This my worst purchase experience in a very long time. Guess Staub gets my money in the future. Preparing my chargeback dispute, I counted that I have been in contact with customer service 13 times. First, multiple times to obtain a RMA and then again to obtain a refund for an authorized return received on 01/17/23. This is excessive for an order that Le Creuset called an informed me that they could not fulfill. Update: I received my refund after this review was posted. It required about 2 months from the time I first contacted the merchant to initiate the return to the time my credit card was refunded.

J'ai acheté à l'usine le creuset 3 plats céramiques pour le four. Je l'utilise pour la 1ère fois à Noël et là... Stupéfaction le plat est fendu en deux, la sauce a envahi le four... très Déçue (nettoyage,) .... 3 plats (1grand, 1 moyen et 1 petit) au prix de 78€. Ils veulent me faire un échange alors que je demande depuis le début le remboursement. Je suis très déçue par cette marque, soit disant made in France.... Et surtout pour le prix.....

We placed a large order for Christmas. Somehow we got the same order twice. We were told that was our mistake when it could not have been because we only received one order confirmation to our email. They will not send a return label and it has been over a month and we still have not gotten a refund. I have been hung up on once and told that no one returns these items. We will never order from Le Creuset again.

cocottes DOUFEU Le Creuset 1ere Cocotte DOUFEU ovale achetée en fonte émaillée. Cuisine régulière et soin de la cocotte, pourtant éclats du fond émail. 2ème cocotte ronde achetée. A nouveau éclats du fond émail. Après 2 courriers envoyés avec photos au PDG et Service consommateur. Réponses sav: Envoyer les cocottes pour examen. Vu le poids des cocottes en fonte, l'envoi coûteras un bras. C'est se moquer du monde, Pour les personnes faisant vraiment la cuisine je déconseille l'achat de cette marque. "Sauf pour faire joli" Eu égard au prix optez pour une marque concurrente une cocotte traditionnelle noire et non émaillée.

Please be aware when ordering from this company. I placed an order for a stockpot well in advance of a trip I’m taking. Received my order on time to find out not only was the pot the wrong size but the wrong color. I called and was told to send it back and immediately when they see the pot is in route, they will ship out the correct pot. Well of course that was a lie, I’m getting the run around and being told there is no management on duty who can speak to me. They are acting like they are doing me a favor by replacing this pot that’s wrong! Hundreds of dollars on cookware in this economy is not a necessity and the customer service is despicable. I will never ever order from them again. The customer service doesn’t line up with this “high end” cookware image they present to the world.

Vendor canceled my order. I went to their outlet stores and made my purchase. A week later after my purchase they sent me my canceled order and now I have two of the same. I have email documentation from their home office stating they canceled my order. They refuse to pay for shipping when they made the error, the product is cast iron and will be expensive to ship back to get credit. I now have a dispute with my credit card company. It has been 4 weeks and no satisfaction. Maybe a good product but their customer service is the worst.