Le CreusetReviews of lecreuset.com

I bought the tea mugs and the 350ml mugs of le creuset from a well known shop in South Africa. However, on the tea mugs it says "Made in China". Only on the 350ml mugs are the customary logo printed underneath. Will they still be the original product?

Really disappointed and dissatisfied with their range Pots and pans no matter how careful i was to look after they just deteriorated and now rendered useless Had these about five years and would've expected these to have lasted longer Absolute waste of money Overrated very much indeed!

Absolutely HORRIBLE customer service. I placed an order on May 21st for a tea kettle that was in stock as well as a crock utensil. This was for a birthday gift. Says it would arrive in 7-10 business days. It is now June 2nd and I have the utensil crock and no tea kettle. I have called 4 times and spoken to 4 different people. First person said there was a loading number and it would ship the next day. 3 days go by, nothing. I call again and this woman says it should ship any day and she will change it to 1 day shipping. Nothing. Call again talk to Kimberly she said she would call the warehouse and call me back, nothing no call. Call again talked to Dru who was condescending and rude. She said there was nothing she could do for me and she said there was no 1 day shipping noted anywhere so the second person lied. I’m honestly furious!! This is a joke. I ordered this as a gift and will not receive it in time even though I ordered it two weeks in advance. I will be buying my new pan set from all clad.

Have a chip in my lid (without any kind of abuse) Contacted customer service, was told that is not covered. Thought I had bought a premium brand pot, but with "just around the corner warranty" I'm very disappointed Avoid this brand, even chinese pots have better warranties

Why do you havre such horrible customer service reps. I placed an order on May 2nd and nothing has shipped. They said my order did not import correctly and a supervisor was woking on it. More calls and I was told I can't cancel the order and the "supervisors" are too busy to talk to me and may call me in a few dats. One even hung up on me. This was part of a birthday gift package. So you can't ship it and I can't cancel? Shame on Le Creuset. Order #01211974. Reporting this various places so I can get a resolution .

I wonder what is going on with this once-storied company — their customer service borders on deception and fraud. When you go to their website to process a return, it tells you you must call their customer service line, which is already an unusual requirement. But when you call their customer service line, a recorded message instructs you to use the Contact Us section of the website to file a return request! And it gets worse: I did both, file a return request through their website AND through a customer service representative, and neither was processed. Only when I called again a week later did a representative finally send me a return authorization number and instructions in an email. But return postage isn’t covered and reading the other reviews here I’m concerned that it will be a battle to get any refund. Highly recommend never buying from this company. Staub is a great alternative.

A cup for my husband's b-day arrived smashed. I contacted them by email 3 times in a month. When they did contact me, they were rude, demanding, and could not guarantee the color I wanted (the birthday boy wants orange). Good customers don't deserve this kind of treatment. Contact 1) 4/13 to Consumer Services Contact 2) 4/17 " " " Contact 3) 4/20 " " " I responded to your "Thank you for ordering..." email, and the emails went directly to Consumer services.

Seit dem 24.02.23 versuche ich einen Bräter zu reklamieren wo sich die Emaillierung am Boden gelöst hat. Telefonisch kommt man in Kirchheim nicht durch. Per Mail erhält man erst nach mehreren vergeblich Erinnerungsmails die Auffoderung Bilder zu machen und einige Fragen zu beantworten… nach weiteren 6 Wochen immer noch keine Antowrt. Beim Versuch das Thema bei Les Creuset in Frankreich zu reklamieren wurde man darauf verwiesen dass sie nur Bürger aus Frankreich bedienen. Kundenorientierung oder -Zufriedenheit scheint dort keine Rolle zu spielen. Denke ich werde mal die Medien drauf ansetzen.