Le CreusetReviews of lecreuset.com

J'ai acheté sur un revendeur une bouilloire tradition.. reçue avec un éclat d'email, du coup inserviable, le carton le Creuset n'est pas abîmé donc le produit est parti de chez le Creuset avec ce defaut.. pour eux les diverses garanties et retours ne s'appliquent pas.. 90 € de perdus et pas de cadeau a Noël n'achetez pas cette marque ça coute trop cher.. la seule consolation c'est que nous etions 25 constater que cette marque est à fuire..

I give this company a zero but you have to click on one of the Stars above this was withoutout a doubt the worst company in my entire life that I've ever had the displeasure of doing business with I canceled my order before it even arrived it's been back in there warehouse for 2 weeks and they still haven't refunded me my money I can't believe this. I have called them repeatedly and they keep giving me the same thing which is a new ticket number here's your new ticket number here's your new ticket number every single day. They don't respond, you can't reach them by phone, and they owe me $134.62 I called the bank I got my money back still waiting to hear from Le Creuset company I doubt I will their customer service is the worst in the industry I wouldn't buy anything from them I wouldn't even take anything from them if they gave it to me that's how mad I am at their company and the way they do business. Le Creuset is without a doubt the worst company in the USA

Returned order received 12/2, signed by Rob and acknowledged received via telephone and UPS tracking. Order # 01006493. I have called three times and sent emails. Advised allow 10 to 14 days for refund, and that it had been sent to accounting. As of this evening, 12/28, no refund or acknowledgement of my last email, requesting someone look into refund and asking for supervisor call back. Very, very poor customer service

If I could give them a zero I would. Do a search on Trust Pilot. It appears the only demographic that has a rating greater than 3 out of 5 stars is the UK and Netherlands. This is ridiculous for a company selling merchandise that is not for the masses due to cost. A search of them on the Better Business Bureau site shows a failing grade and also indicates they are not accredited. This suggests they are not committed to resolve any consumer complaints through the BBB nor as we found directly. We have not received anything more than an automated message including after posting this review. We wrote back the writer and nothing. My $1,110 order was tracked for 4 weeks from Montreal to BC and than back to Montreal. They have had their products back and have failed to notify me or refund my purchase. I was forced to seek a refund from my credit card company. I was easily able to provide the required back-up for the refund of my purchase. I would encourage you to do the same rather than try and deal with them. The salt and pepper mills are poor quality and not worth the price. The ceramic coating can also be difficult to clean on the pans. Don't expect any cooperation in resolving complaints as they will make the process as difficult as possible. That is why they don't have a telephone number on their website for you to contact them. Any online inquiries will get the automated response with no follow up. Caveat Emptor, Let the Buyer Beware.

Placed order 11/25/22. Sent wrong color. Worst customer service ever. No apology. I must return wrong color before they will ship replacement. They did not process my return for 8 days. After 3 more phone calls, on 12/16 I get an email telling me they no longer have my item in stock, and oh yeah will take 7-10 days for my refund.

Le creuset falsely advertised a cyber Monday sale and when I purchased it, it did not go through. They refuse to correct this even though I can prove it was advertised as 179 at the time of purchase. A 100 dollar difference. Will not buy again unless this is corrected. I had to write on here as when I reviewed on their website, they have to approve it. Assuming the bad reviews don’t get published

Where does one start? I see an ad on their web site with a certain offer. Turns out, their iT department inadvertantly left offer on line an extra day or so. Took screen shot of said offer. Customer service was closed during holiday. Got told by more than one, very unprofessional woman that just because I had proof of offer, program had ended. They are in S.Carolina. So. Extra disappointing to see what our country is lowering its standards to. Obviously. Hiring anyone that has time to answer a phone and no morals, scruples or up bringing that truly does not care about the American spirit of simply doing the right thing. Shame on you Le Creuset.

j'ai acheté 2 Wok Anti-Adhérent Les Forgées en juin 2021 , 1 an et demi apres le anti adhérent se decolle et colle du coup ça ne sert a rien. Creuset soit disant mauvais utilisation et ne prend pas en charge la "garantie à vie" je precise usage normale, des excuses bidons pour ne pas prendre la garantie en charge a ce prix là si c'est pas garantie, c'est acheté du Tefal ou autre beaucoup moins cher et aussitot que le anti adhésion se decolle jetez le a la poubelle et acheter une autre, ça vous revient moins cher mais au moins vous on vous entube pas pour une soit disant garantie a vie !!