Le CreusetReviews of lecreuset.com

I have a Le Crueset casserole dish which has a single enamel chip on inner surface. I have seen numerous reports of Le Crueset replacing these under the lifetime warranty, so I was hopeful this would be the case for me. I have been emailing the Customer Service team since September, no response. I phoned my local shop who asked me to send photos- no response. I went into the store today and was told that the lifetime guarantee only came in in 2014 (not true) and that wear and tear is not covered, and that because there are a few scratch marks (it’s 20 years old, I use a wooden spoon to cook but sometimes a metal one to serve) it would not be covered. Also told me it was probably safe to keep using. Really, really disappointed and I will probably buy another brand after this experience.

I have two pots that are chipping badly around the top rims. * actually have others that are chipped but not as badly. I sent in a warranty claim and they offered two replace both pots at no charge.

I bought a Le Creuset non-stick frying pan. The coating has started peeling after years of use almost exclusively as an egg/mushroom pan. I contacted Le Creuset and they informed me the pan should only ever be used in low-to-medium heat, so sorry but this is not covered by the replacement warranty. I've only usually used it from medium to medium-high heat. So, while I still think their products look and feel great, they are not the most durable or cheapest.

I ordered the bat mug along with another mug. Fast forward a week, day these items were supposed to be delivered, I get an email from Le creuset saying that the bat mug is actually out of stock and I would be getting a refund in 8-10 days. I understand these things happen, but this was for a bday present and informing someone a week later that it is out of stock while they already took your money is ridiculous. You can still go on their website and purchase the bat mug, I wonder how many other people will get that disappointing message that it is actually out of stock after spending their money on it and waiting a whole week. Customer service didn’t really care and wouldn’t send me a free mug for all of the inconvenience like other established companies would.

Ich bin mit meinem Bräter mehr als zufrieden. So macht Kochen noch mehr Spaß.

Leider ist unser Induktionskochfeld nach 1 maliger Benützung zerkratzt , ohne schieben des Bräters ! Da hat schon umrühren des 6,3 l Bräters gereicht. Le Creuset übernimmt keine Haftung ! Schade ......

Unsere kleinste Lecreuset Pfanne entwickelte nach 5 Jahren ein Leck in der Bodenplatte. Da die Pfanne mit einer 30 Jahresgarantie verkauft wurde, haben wir uns an den Kundendienst gewandt. Dort wurden wir belehrend abgespeist und die Pfanne wurde entgegen dem Garantieversprechen nicht ersetzt. Fazit: Das Versprechen über 30 Jahre Garantie ist ein billiger Verkaufs- und Hütchenspielertrick. Wir werden keine Produkte mehr von LeCreuset kaufen.

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