Le CreusetReviews of lecreuset.com

Wir haben beim Küchenwarenhändler unseres Vertrauens einen schwarz emaillierten Wasserkessel mit Pfeife gekauft für knapp 130€. Der Kessel ist nie runtergefallen oder ausser zum Wasser erwärmen auf dem Induktionsfeld verwendet worden. Nach knapp 2 Jahren ist nun Rost im Inneren und die Emaille ist an mehreren Stellen flächig abgeplatzt. Das haben wir über den Küchenwarenhändler reklamiert und lediglich als Antwort bekommen, dass Le Creuset sagt dass es kein Garantiefall ist. Und das ab Bildern die sie zugeschickt bekommen haben. Ein komische Art mit Kunden umzugehen. Sehr enttäuschend.

Ich bin absolut schockiert von Le Creuset und seinem (nicht existenten) Kundenservice. Für ein Abendessen mit Freunden habe ich im Online-Shop kleine Förmchen bestellt, die leider viel zu spät angekommen sind. Auch habe ich nie eine Versandbestätigung erhalten, sodass ich keine Sendungsnummer von UPS bekommen habe. Diese brauche ich aber nun, um die Ware zu retournieren. Trotz mehrmaliger Kontaktaufnahme schickt mir Le Creuset weder die Sendungsnummer, noch alternative Retourendokumente zu, sodass ich die Förmchen schlicht nicht zurückgeben kann. Eine absolute Frechheit! Ich rate jedem vom Kauf im Online-Shop ab.

Le Creuset salt and pepper grinders via the White Company are useless. They look nice but no pressure or grind strength in them - not worth the cost at all of £38 each, much better products out there

AVOID AVOID AVOID ORDERING FROM LE CREUSET!!!!!!!! I PLACED AN ORDER THE 25th OF NOVEMBER, AS THIS WAS A CHRISTMAS GIFT. RECEIVED AN EMAIL SAYING IT WILL BE DELIVERED 7 -10 WORKING DAYS. I CONTACTED THEM START OF DECEMBER ASKING THEM FOR A UPDATE ON MY ORDER. THEY COULDN'T FIND MY ORDER , SO THEY REORDERED MY ITEM. MY ITEM DIDN'T ARRIVE BEFORE XMAS SO I CALL AGAIN ASKING FOR A UPDATE ,ONLY TO BE TOLD THE COLOUR I HAD ORDER IS OUT OF STOCK. ABSOLUTELY SHOCKING CUSTOMER SERVICE. I RECEIVED AN EMAIL SAYING THAT I CAN PICK A DIFFERENT COLOUR, WHICH I HAVE. MY ITEM HAS STILL NOT ARRIVED. WHEN I GOT IN CONTACT AGAIN!!!!! I HAVE BEEN TOLD IT IS STILL IN THE WAREHOUSE. IT IS NOW 6TH JANUARY I HAVE BEEN TOLD I WILL RECEIVED THIS IN 5 DAYS. WE SHALL SEE IF IT ARRIVES. WORST COMPANY I HAVE EVER DEALT WITH!!!!

I ordered the 11 piece ultimate cookware set in blue on 11/21/23. On 12/20/23 an email was sent that stated the wet is not in stock. I inquired about a wait list or the possibility of it being back ordered but was then told I could get it in another color. But I didn’t want another color. No refund was issued and no other communication took place. However on 12/29/23 I saw that that blue was back in stock and asked that it be shipped to me. I didn’t get a response until 1/5/24 which said blue was still unavailable but it is available on the website. This is very disappointing and frustrating and I don’t understand how, when it is in stock, it is not automatically shipped since it was paid for 6 weeks ago! Even now on 1/5/24 at 11:01 am it is in stock on the website. Can someone send the cookware? Order #02891881 Requests 393940 and 397587 Update 1/12/24 - the correct order was delivered.

Do not purchase from Lecreuset.ie if based in Ireland. I placed an order on November 21st and received a customs request for nearly €700 despite Le Creuset saying that no customs are payable!! I still have not received the goods 6 weeks later even after contacting their helpline and emailing numerous times. Avoid!!!

I had purchased a dish with lid in person in their York,UK store. The item was in the box and sealed but upon arriving home and opened it, there’s black deep spots and deep scratches. I called the store but their customer was ridiculous specially the manager. I called the main customer number and complained but though I was told I will received an email after the conversation, I haven’t. For a big company like them, this poor customer service is really disappointing. I looked on them very high as I heard from people they have good products but with this kind of experience, I wont bother to buy again from then and I’ll even inform my friends not too. Worst company!

El 26 de noviembre realicé el pedido de una cocotte. La compañía de transporte UPS no da opción de recibir el pedido por las tardes. Sólo de 10 a 14 hs, argumentando que ese es el servicio contratado por Le Creuset. A fecha de hoy (14 de diciembre) sigo esperando el pedido. Mucho me temo que: o pido un día de vacaciones en el trabajo para esperar en mi casa a recibir el pedido, o la cocotte volverá a Le Creuset porque UPS es inflexible en sus horarios de entrega. No volveré a comprar en la web de Le Creuset ni a contratar los servicios de UPS. Me he animado a escribir aquí para que otros clientes sepan a lo que se enfrentan.