Le CreusetReviews of lecreuset.com

Bought a mug for my sister-in-law’s birthday. I understand that this company is expensive but the order took ages to arrive (even though p&p was very expensive) and when I received it, it was dumped in a large box with a couple of sheets of bubble wrap. For a £20 mug, I’d expect it to at least have its own box. Really disappointing

Sent in a stock pot for replacement over a month ago. It was recieved back at their warehouse over 3 weeks ago and the replacement has not been sent yet. I have emailed numerous times and no one has emailed me back. Ridiculous!

My husband and I were gifted a Dutch oven for our engagement party. I was browning meat in it and the enamel started chipping off. I submitted a ticket and was told I would not receive a replacement as there were 'signs of burning', which is not in line with the care and use requirements. What is the point of a cast iron Dutch oven that cannot be used to brown meat? For the price of the cookware and the fact it is a Dutch oven, it makes no sense for it to only able to be used for 'low to medium' cooking. I then wrote a review on the product, which was not put up due to it being negative. Ergo, they obviously only publish positive reviews on their site, giving a false impression of the product to their customers.

Disappointed! Order as Xmas gift for my family, that status haven’t change since I paid.. no updates on dispatch.. 2 weeks before is need it and still will not come ! So expensive and such a rubbish customer service. I have email they sent standard response that I have to wait up to 3 days for any contact ! Not helpful when you trying to revive your goods on time ! Wil not order online ever again from them.

Attention à la mention Garantie A Vie dont Le Creuset fait grand état. Nous venons de recevoir concernant deux cocottes fontes abimées une réponse type automatisée critiquant nos techniques de chauffe. D'après photos ils font même mention d'une descente trop rapide de température. Un peu comme celle j'imagine que la cocotte subit lorsque l'on coupe le feu 😂😂😂. Toute ma famille était cliente de cette marque, je vais hélas devoir me tourner vers d'autres marques Made In France pour la suite. Staub ou Fontignac, je ne sais pas encore. Be cautious of the 'Lifetime Guarantee' that Le Creuset proudly advertises. We have just received an automated response regarding two damaged cast-iron pots, criticizing our heating techniques. According to the photos, they even mention a too rapid temperature drop, somewhat like what I imagine the pot undergoes when the fire is turned off 😂😂😂. My entire family was a customer of this brand; unfortunately, I will have to turn to other Made In France brands in the future. Staub or Fontignac, I don't know yet.

I also had a problem with the paint on my lid .it looks delaminated with only soap and water washing.lid has never even been in the oven .inquiry #379308.rep LATOYA WASHINGTON #379308 I sent pictures and was told as others have been that it was my fault and referred to misuse.looks like identical standard reject response others have received ,i was gifted this by my employer so luckily for me im not out any money and the pot is totally usable,it just looks like crap. So exceptionally poor workmanship and even worse customer service( if you could even call them that).buy a different brand there are many out there just as good at way better prices.

Le Creuset Customer's. I ask that you look past the pretty colors and the well made cookware. Customer service comes first. Not the product. Please take this from someone who has went to managers and the people over managers and leadership about the horrible customer service. I have tried to explain how that impacts a customer every time they look at the product. They do not care. I have spoken to leadership before. They have been dishonest and love to blame the customer. Stop buying. That is the only way they will wake up and pay attention. This is a genuine honest review.

Made an order for products through and add for a cookbook and get a cookware set for free "just pay shipping ". The money was taken from my account but never received anything, not even the cookbook. Promotion said ships out in 2 to 7 days but I never received anything. It has been over a year now and I have moved to another state, but it was over 6 months before I moved. Not sure if they are worth getting, but watch carefully if buying through an add on the internet.