Le CreusetReviews of lecreuset.com

Extraordinary Good service and quality! I have shopped several times and i have only good experiences. I have reached out for cleaningadvice when i accidentally burned some food in my iron pan and further product information than listed and they answer very helpful and polite. It is much more service than i expect and that makes me trust the company and will gladly shop again. I did one return because of a minor thing and that was no problem. Very Nice Customer service and high quality products. Easy delivery home on my door.

They have the best customer service. Got my skillet replaced - they told was not eligible but they did by courtesy. Outstanding company. Very happy.

Un scandale ! Ma cocotte Blanche émaillée n'a pas résisté à l'épreuve du temps et a des éclats d'émail dans le fond. j'ai tenté de faire marcher la "garantie à vie" ventée par la marque mais après avoir été confrontée 6 fois à une non réponse de la marque, envoyé un courrier de litige et appelé à plusieurs reprises, j'ai été invitée à envoyer des photos et à répondre à un questionnaire. Cette fois, la réponse ne s'est pas faite attendre, les éclats d'émail ne font pas partie de la garantie car preuve d'une mauvaise utilisation. Cà c'est fait ! Ce qui est étrange c'est que nous sommes une centaine dans mon cas et une centaine à avoir reçu la même réponse bien rodée ... au mot près ... Inadmissible.

Cocotte noire Le creuset. très mauvaise qualité l'email sauté. Et pas de garantie a vie Publicité mensongère Aucun service après-vente

Wer mit 30jahren Garantie wirbt sollte in der Lage sein auf ein defektes Teil angemessen zu reagieren auch wenn kein Kaufbeleg aus 2013 mehr Verfügbar und der Händler auch keinen mehr hat. Bei mir ist es ein Bräter der sein Email verliert

Terrible customer service and a company culture of not standing behind their product. We purchased a 10 piece set. Within 6 months, the first pan started to warp. I thought it was just a one off, then a 2nd smaller pan started to warp as well. Nothing extreme however enough to take notice. I contacted customer support, they asked for a picture and said they won’t replace it. No explanation as to why. I never cook with high heat and seeing a Test Kitchen torture test (they heated the pan to high heat and immediate dipped the pan in a ice bath, only to warp the pan ever so slightly) on these pans convinced me to buy them. It’s unfortunate because of the lack of insight and support from the company that I will never give them a dime of my business again.

This is the first review I have written in years, but I feel like I have to speak up after the appalling customer service I received here. My husband and I opted to invest in a full dish ware set through Le Creuset, as opposed to the discounted price we’d get had we ordered it through our wedding registry on Zola, because we wanted to ensure we had the company warranty protection. I ordered the nearly $1,300 set on November 29, and got an email from Le Creuset a couple days later saying the item had shipped. Several weeks go by and I still hadn’t received the package. Then, 2 months after my order date I get another email asking me to review the product. I check the shipping tracking and it shows the product NEVER EVEN SHIPPED. I reached out to the company to ask what happened and they inform me that the product was out of stock. How I was allowed to purchase the set and why I received the misleading emails is beyond me. Whats worse is they didn’t even give me an option to choose another color or preorder the set I selected in the event it restocks. I am now awaiting the refund, but regardless, the discount I could have received ordering elsewhere is no longer applicable because it’s been months since those deals were available when we made the purchase. I feel totally scammed and mislead.

Leider gibt es keinen Kundenservice! Ich habe eine tolle Pfanne für Induktion gekauft, aber leider hat diese Pfanne mein nagelneues Kochfeld total verkratzt. Ich kann niemanden erreichen und erhalte auch keine Antwort auf meine E-Mails. Hallo? Arbeitet hier jemand? Danke für die Rückmeldung!