Le CreusetReviews of lecreuset.com

Had contact with Le Creuset over the past three weeks with regard to a faulty stainless steel kettle. They take several days each time before a reply then ask for numerous photos which were supplied as requested. They ask me to try several remedies which I did without success then finally to return the product for further inspection without any supply of packaging to do so not to mention that I would be without a kettle for up to 10 days! When I explained that I have been unable to source a suitable container I was informed that I could visit my nearest store a two hour (minimum) round trip for inspection of the item but it was likely that this would be wear and tear and not under warranty. This is laughable as there are 2 adults only in the house and I am extremely meticulous in caring/cleaning without exception. Buyer beware of the warranty which is in my opinion a farce!

I have had a cast iron pot from le creuset for 10+ years. Been careful with it and followed instructions how to cook with it. But the last year the enamel inside the pot cracked. I took it to the shop that I bought it today since the product is supposed to have a lifetime warranty. The staff at Le creuset said that I had been overheating the pot and put it in cold water quickly after. So they cannnot give any refund whatsoever. I am 100 % sure I did not do this, I treated that pot like my second child because of how expensive it is. Now Le creuset have lost a lifetime customer. If they for some reason want to discuss this further you can reach me on +46766441511. Sincerely, Jonathan

We purchased a Le Creuset Dutch Oven pot over 30 years ago and have several other Le Creuset products. This is our go to pot for soups, casseroles, stews etc. as we find that it produces the best results and best tasting food. After 30 plus years of using it, for some reason the enamel started to flake off the bottom. Please understand that we use this cooking pot weekly so it gets a workout. I phoned customer service and spoke to Tanya about what was happening. She said to send the pot to her, they paid for shipping so there was no cost to us. After they reviewed what was happening, the immediate response was to send us a brand new one, again at no charge. I can't say enough about the quality of the product, the way it cooks and the great customer service I received from Le Creuset. I would highly recommend their products and the level of service they provide. Ron Romano

Don't waste your money. Paid £75 for non stick pan to which everything sticks from day one! I read the instructions booklet carefully! It is worse than the £5 , 3 year old pan it is replacing. Customer service was pompous, unfriendly and unhelpful. Date of experience: 14 March 2024

I‘ve owned my pots for 14 years, used daily 😁 Recently (~Jan. 2024) two of the pots developed chips in the inside enamel. Called customer service for advice, left countless messages, never got a call back, wrote to the company, got two emails in reply throughout this period. The first asked for pictures, the second 1 month later was a standard copy-paste response saying that le creuset would not honour the 30-year warranty, referring to pictures not of my pots, and blaming me for the problem. I wrote back on the 8th of March 2024, asking for advice (repair etc) on my options and disputing the findings. I am still waiting (27.03) for an answer to my email. Whilst i loved my pots, this company’s customer service support is horrendous - 1 star 🤬

Katastrophe! Dieser Service hat nichts mit einer Premiummarke zu tun. Unsere Pfannen waren nach weniger als 5 Jahren unbrauchbar, die angeblich lebenslange Garantie ist aber nur ein Marketing-Fake. Die Pfannen wurden vom Store in München in die Zentrale geschickt, wo man sich weigerte sie zu tauschen. Der Store in München bietet ebenfalls keinen akzeptablen Service: ich bat zweimal um eine email-Adresse der Zentrale, damit ich mich selbst darum kümmern kann, das war zu viel verlangt. Ich bekam nie eine Antwort, per Telefon wurde ich vertröstet. Insgesamt war der Umgang unhöflich und patzig.

Unser Le Creuset Bräter wurde nach einigem Schriftverkehr inkl. Fotos und nach Versänden zum Hauptstandort ausgetauscht, durch das entsprechende alter konnten wir keine Quittung vorweisen, dies war jedoch auch kein Problem. Merci

I've purchased two pans from them, both of which were replaced under warranty and both of which only lasted 6 months each. Never once used on high heat and always used with butter or oil. Only used on an electric samsung stovetop. For the price of the pans, the lifespan is not there and the customer service is absolutely abysmal. My most recent interaction with customer service confirmed... A) The rep "ADRIAN B" openly admitted Le Creuset uses toxic "Forever" chemicals on their pans. Took 3 emails to him to fish this information out of him. If you're looking to buy pans from them and are concerned with these toxic chemicals, so please look elsewhere. B) An abhorrent display of any centricity to the customer. This rep (same as above) accused me of using high heat on my pans...something I've never done!! I cook on low and cook simple things like fried eggs.