Le CreusetReviews of lecreuset.com

I ordered two sets of dishes online. They came and the color did not work. Trying to return them required multiple calls and online investigation. Finally their customer service said I could return but they would not pay for shipping. Shipping quotes were $200. Ridiculous. - do NOT order anything online from this Company.

I have a full set of La Creuset set cookware from a braiser, two dutch ovens, different sized pots and the big skillet. So far everything but the skillet is awesome to cook with and clean after. The skillet is a whole different story. It's not enamel coated like the rest of the cookware. I've followed every direction given, called customer service who told us to follow the use and care instructions but nothing matters. Everything sticks no matter what we do. Today I made 12 scrambled eggs and I'm having a heck of a time getting it clean. If I could I'd take this back and use the braiser as a skillet. This thing is fairly useless.

Cocotte qui accroche des la première utilisation service client arrogant et prétentieux à la limite du manque de respect revêtement qui saute après quelques années seulement Garantie à vie mon œil Cette marque est morte … dire que celle de mon arrière grand mère sert encore …. Ils se sont perdu une honte

Until recently, I would have been a 5-star reviewer of Le Creuset, but our recent interactions with them have changed that. Several years ago, we had a beige-colored Le Creuset pot from which the enamel started coming off. Le Creuset customer support was fantastic to deal with and they replaced the pot under their warranty. Wonderful! More recently, however, the enamel has started coming off our 12" beige skillet. (Interestingly, both of our beige-colored items suffered similar issues.) We contacted customer support, but the experience this time has been quite different. They offered to replace the skillet with their Cassadou pot, which is smaller and deeper. We pointed out to them that we like the shallower, wider skillet we have and asked if we could get the braiser instead. The braiser would be more in line with what we use our skillet for, but they don't seem interested. They seem more focused on the replacement having a handle than on how we use our current skillet. We'd be open to discussing paying any price difference, but the pot is what they have decided they are sending us, and they are only interested in ascertaining our color preference. So, be aware that if Le Creuset no longer makes an item you have a problem with, you'll likely get what they decide you get. It appears that why you bought your item in the first place is of no interest to them. Le Creuset don't make the skillet anymore, so without any regard for why we bought the larger, shallower skillet in the first place, they are sending us a pot. We bought a skillet, we're getting a pot. Case closed. Not wonderful. Edit 5/31: Le Creuset responded to my post (see below) confirming that they arbitrarily decide what they will replace an item with if it's discontinued. I wonder how they'd feel if they bought a pair of hiking boots and the manufacturer decided to replace them with stilettos under their warranty. Yep, it makes about that much sense. I'll no longer be a Le Creuset customer.

For returns, customer service has a phone number. I needed some extra help, You call the number and nobody answers. After listening to about 15 options, it sends you an email. The email directs you to call customer service, where nobody answere. Some companies, make it hard to return things on purpose. I think Le Creuset may be one of them. I have a lot of Le Creuset items. But I will never buy their products again. WHY have a customer service phone number if you cannot speak tic anyone??

Company. Did stand by product . Very happy with the resolution . A name you can trust . Stands behind, product's quality . Will continue to but their products Mike z

I was asked to respond to you about my previous review. I replied to Trust pilot With the information that you wanted from me. However, the email didn’t reach its destination. The mail Demon stated that fact. I sent my response directly to you .I also included the photographs that I sent you regarding the cracked pot.

e a le creuset pan My dream was to have a le creuset pan, I got one for my birthday last year (03/27/23) a month ago the pan damaged the enamel inside the pan, I contacted them, they didn't pay any attention to it what happened, I just asked for more and more photos, I sent about 20 photos and they did nothing, every time I sent photos they said more photos, and nothing else until I gave up, the only thing I wanted was to know if I could take the pan in some store to be repaired, and I would pay for this myself, it's a lack of respect for the consumer, now I'm here with a Le creuset (30) which I can't use anymore and which is going to the trash ($500) if I could I would give 0 stars, due to the lack of respect and attention towards the They see that we write the review here, respond but do nothing, lack of respect for the consumer, my lawyer will contact you because it is making fun of the consumer for such an expensive product, and I'll talk again, I just wanted to know where there is a repair shop.