Le CreusetReviews of lecreuset.com

Probably some of the best customer service I have ever received. My beautiful round white Le Creuset pot was under one year and had a chip on the side... to me it looked like it had sort of melted off. I wrote to Customer Service about it and they were so helpful. I sent it back to them and they replaced it. I use it as a feature piece in my kitchen so it's a piece I need to look new (I had only used it maybe 6 times) I also have a Le Creuset oval pot from my wedding 18 years ago which is still going strong and is used multiple times per week. I also have other Le Creuset small pots, trivets, etc and I just love them. Amazing products, amazing customer service. I can't fault them and will 100% be buying from them again! Thank you!

Le creuset arnaque publicité mensongère. Ne vous faites pas avoir.garantie à vie c’est faux . Éclat d’émail dans le fond de ma cocotte Après envoi de photos et de la cocotte qui coûte un bras .la seule réponse très tardive Mauvaise utilisation surchauffe . Marque Le Creuset A fuir !!! J’ai ht 1 autre 10 fois moins chère super aucun souci.

I purchased a Le Creuset Dutch oven for my wife in July, but unfortunately, the color did not match the photos online—it just didn’t look as good in person. When I reached out to customer service for assistance, I was met with disappointment. They were less than helpful and informed me that if I wanted to exchange it, I’d have to mail it back at my own expense, which would cost between $70 and $100. Looking for a better option, I was told I could return it to the nearest outlet store for a refund. I did that, and the store gave me a receipt for $0, assuring me the refund was pending. Fast forward 20 days, and the refund is still pending, with the store manager blaming a Microsoft issue. They told me to contact customer service, which turned out to be an even bigger headache. The representative kept interrupting me, and eventually said they’d have to get back to me because they were closing—at 3 PM MST! At this point, I have zero confidence in their ability to resolve this issue. The store manager even suggested I dispute the charge with my bank, which I’m now doing. While my wife loves Le Creuset products (we have several), I’d recommend buying through Crate and Barrel or finding them secondhand. Dealing with their customer service has been pretty awful.

We bought a salt and pepper mill 5 years ago. They have worked very well. The mechanism in the pepper mill recently failed. But Le Creuset have absolutely honoured their 10 year guarantee and are sending a new replacement unit. Excellent client service!

My son has gifted me beautiful bakers and a Dutch oven and they are awesome. I purchased two pie birds! They made my crust crispy and stable (it didnt sink). The filling didn't bubble out! What a difference!

Poêle qui a cassé après 3 mois. Le service après-vente ne veut pas me la rembourser alors que j'ai respecté toutes les instructions du manuel d'utilisation. Après consultation de mon assurance juridique, nous sommes dans notre droit en réclamant un remboursement ou un remplacement de l'article qu'ils refusent de faire. Les 10 ans de garantie sont une foutaise ! Je propose de monter un collectif pour toutes les personnes qui se sont vues refuser des cas de garanties, contactez moi à l'adresse mail (gmail) suivante : collectifcontrelecreuset Cordialement

Quel bordel. Kein Kundendienst, kein Rückruf, keine Reaktion auf E-Mail-Ticket. Keine Rücksendeinformation. Nicht Nada Niente Rien. Une seule Catastrophe. Le Creuset: zéro étoile

The only good thing about these pans are that they look good. I bought a skillet and grillet and no matter how much oil you use everything sticks, literally everything. You then have to soak them for 2 days to get everything off. Complete waste of money