Le CreusetReviews of lecreuset.com

Terrible customer service! Received a damaged item and it has taken a week and almost a dozen emails to get them to respond and I still do not have a return authorization. Company takes DAYS to respond to each email. AVOID doing business with this company!

Received a damaged item, sent 3 requests to customer service through 2 different email addresses as well as the website form, it's been many a day and complete silence. Customer service is non existent. Beware.

Le Revetement de ma poêle s enlève, on me dit que c est à cause que je tape ma spatule sur le rebord. Qualité en baisse

Produit de remplacement de l’ensemble, plat & couvercle Héritage. J’ai cassé le plat rectangulaire de l’ensemble Héritage. Le plat rectangulaire qui se vend individuellement est légèrement plus petit que celui de l’ensemble. On doit donc refaire l’achat de l’ensemble et ne dit que j’aurais un couvercle de rechange. Bravo pour surcommantion et la conscience écologique. Le Creuset je passe.

I contacted customer service to find out about warranty services. I didn't have high hopes - but lo and behold: They wrote back an extremely nice email within 24 hours and immediately replaced the product. Very competent, very accommodating. Overall very satisfied with their products and the service. Great, I'll buy again!

I contacted customer service through email and told them about a part that had broken. They requested photos which I sent so I was expecting a new part but they sent me a full replacement!! I will continue to use their iconic products .

We bought a baking pan that cracked, but customer service quickly replaced it,

On the very first time I used this product, everything stuck to the pan. Even after deglazing and following the prep for using the product, all the food burned and stuck to the bottom of the pan on the very first use. For as expensive as this product is, it should require no preparation to use and be fool proof. I went back to use my cheap $20 pan and had no issues. Brands are scams.