Le CreusetReviews of lecreuset.com

I have 3 different Le Creuset enameled cast iron cookware items. Each one has seen the enamel crack/scratch despite following use and care instructions. I only used them with wooden utensils and with low heat. Enamel cracked despite this. Lifetime warrantee is not honored. Response when I tried to return was that damage was caused by a utensil. Again, I only used wood utensils as instructed. I was told that they would replace it nevertheless, and asked to choose a color. I was told to use the damaged item as a planter. I chose a color and never heard back. When I contacted them again, the story changed. I was told I would have to return the original at my expense. When I inquired why the conditions had changed, I never received a response. There are less expensive enamel cast iron cookware on the market that I would purchase. I would not purchase another item from Le Creuset. This a response to LeCreuset's request for ticket number. There seems to be two tickets associated with this. The first is 494580, then when the communication changed, a new ticket was created 508432.

Extremely disappointed in how unnecessarily difficult Le Creuset has intentionally made it to return an item - this is not how a business should conduct themselves in 2025. 1. Website says call CS for a return 2. CS auto message says go online to request a return 3. After online submission, you have to wait for RA # 4. Next day email says, someone will call me within 72/hrs Still waiting... Now, when I see the name Le Creuset - I will remember this experience.

The product is fine & the person I spoke to was fine: my complaint is the company policy for processing returns, whether for a refund or an exchange. I returned a pan for a refund (I had ordered the wrong size): it was delivered to their front desk on a Monday & that Friday I was told it would take another 1-2 weeks to process. That's excessive. I received a factory-damaged pan that I returned for an exchange: it was received on a Tuesday & on Friday I was told it would be another 7-10 days to process. Again, that's excessive, especially since they originally sent a damaged product. I was replacing pieces like ones I had purchased 45 years ago, but I'm not sure the product is worth the aggravation.

Kauft bloß nicht im Online Shop von Le Creuset Deutschland! Ich habe am 29.11. eine Auflaufform als Weihnachtsgeschenk bestellt, für die Bestellung einen Widerruf erklärt und innerhalb der 14 tägigen Widerrufsfrist zurückgeschickt. Diese kam mit etwas Verzögerung durch UPS laut UPS am 19.12. bei Le Creuset an. Ich habe bis heute keine Rückerstattung erhalten. Am 09.01. ging eine email an den Kundenservice, jedoch bis heute ohne Antwort. Auch über Social Media der Versuch einer Kontaktaufnahme, ebenfalls seit einer Woche ohne Antwort. Bestellt auf GAR KEINEN FALL über die Website. Sowas habe ich wirklich noch nie erlebt und hätte ich bei solch teuren Produkten auch niemals erwartet.

Mauvaise qualité, l'émail de la cocotte en fonte est abimé après 10 ans d'utilisation, or tout le monde connait la publicité de cette marque. Le Creuset proclame: Garantie à vie! :) SAV France catastrophique. Au téléphone, une personne très désagréable bloque les réclamations, affirmant que c'est la faute du client qui utilise mal la cocotte. Hallucinant! Après envoi de photos, ils envoient des réponses standard automatisées, et refusent toute responsabilité... Par ailleurs on découvre qu'au Royaume-Uni il y a bien un SAV opérationnel et la fameuse "Garantie à vie" y est bien appliquée. Le Creuset - une marque française ??? Conclusion: qualité médiocre & publicité mensongère & SAV France catastrophique - le tout vendu à un prix exorbitant! (Tickets 67070 et 66710)

Second avis pour confirmer le premier. La marque tente même de « noyer le poisson » en prétendant que l’avis ne les concerne pas. Le Creuset est à éviter, que le nom de domaine finisse par .com ou .fr (c’est le même). Aucun sav.

The best ever had

Le Creuset 8 Quart Stockpot $124.63 I felt it was advertised erroneously since they talk about their enameled pots as proudly manufactured in France. So I was fairly disappointed that it was instead made in Thailand. If that was made clear on the website, I might have not paid that high of a price for the product. While their heavier cookware is assumedly made in France, it is more than thrice the price. But I never considered looking online for cookware made in Thailand. But if you do, there are quite a number of choices for a third less price! So far the pot performs (boiling water) without issues although they give you a few cautious warnings how to not cause the pot harm. Before recent induction requirements, I used my Stainless Steel and aluminum bottom Farberware for 40 years without any warning. I will not buy additional enameled cookware from LeCreuset if I cannot splurge on the heavyweight versions. If it had turned out to be Made in Ghina, it would have been immediately returned. I would not recommend this pot to anyone since for the price I could have bought several of another brand...that was not made in France either!!