LEAUReviews of leauclothing.com

This store is extremely misleading. I ordered a dress for $180 and since their measurements are incorrect, I was forced to send it back. However, because of their "policy" I am only allowed an exchange or store credit. I would have taken that offer, if their measurements were accurate, but since they are not, I would not want another item from them. It's very misleading for them to provide a coupon code and then state that that very coupon code makes your transaction ineligible for a refund. Not to mention, on the transaction screen it did not specify that the item I was purchasing was "FINAL SALE". DO NOT BUY!!

I would strongly advise anyone considering shopping with Lea Clothing to read their return policy very carefully before placing an order. I purchased a dress that unfortunately did not fit me. I returned it on time, in perfect condition, unworn, with all original tags attached, and fully complied with every requirement of their return policy. To my surprise, I was denied a refund and was only issued store credit because I had used a first-time customer discount code at checkout. The dress was returned exactly as received, yet the company kept my money and provided only a gift card. The most frustrating part is that this gift card has been sitting unused for over a year. I do not like anything else on the website and have no interest in making another purchase. My money is essentially locked with this company, and they refuse to return it to my original payment method. I contacted customer service multiple times explaining that I had returned the item in perfect condition and simply wanted a refund. Every request was denied with the same generic response about company policy. Offering a discount and then using that discount as a reason to refuse refunds feels extremely misleading. I shop online regularly and have never experienced anything like this with reputable retailers. Companies such as Revolve process legitimate returns without trapping customers’ money in store credit. This experience has been incredibly disappointing. I feel that I was treated unfairly, and I would never shop with this company again. If there is any chance you may need to return an item, I strongly recommend shopping elsewhere. P.S. Please do not respond with a standard apology. I have heard enough apologies already. The only acceptable resolution is a full refund to my original payment method. If you are not willing to do that, there is nothing further to discuss. ⭐ 1/5 stars.

The most responsive and helpful customer support I have received in a long time! My girlfriend needed to make an exchange for an item I purchased and they were extremely helpful!

BEWARE — DO NOT BUY FROM THIS COMPANY!!! I pre-ordered 2 dresses on April 21 for my graduation and they did not ship out on the estimated window dates (April 29-May 1) that they provided due to a delay. I e-mailed them asking to cancel my order and they said that they were unable to. I don’t understand how they couldn’t cancel and refund a pre-order that has not even shipped out nor did they even have the stock to ship out. I find that it should have been an easy fix. Due to the delayed pre-order, I was e-mailing them back and forth regarding tracking my order. They claimed that my package was delivered on May 15 according to the tracker on their end but I had not received an update from them. So I attached a screenshot of the tracking that I have from the courier still showing that the “label has been created.” I also called UPS and they stated that they had never received a package from them. I don’t understand why the company would lie about my package being delivered when the courier stated that they had never received it. My package finally updated to “delivered” on May 30. (I was out of the country during that time so I could not ensure my package was delivered). Once returning, I did not find my package so I’m at a loss for everything since LEAU does not cover stolen or lost packages nor give refunds to original payment plan since I used a discount code. MOST IMPORTANTLY, PLEASE read their return policy — they state that they are not responsible for lost packages and grant store credit if you purchase with a discount code. Absolutely DO NOT USE THEIR DISCOUNT CODE for this reason, if you want your money back. I sadly did not get my money back since I used a discount code that was advertised by them, and of course customers would use it without looking at their return policy. I am truly disappointed and frustrated and regret buying from this company. I should have done myself a favor and looked up reviews of this company prior to purchasing. All these 1 star reviews have similar experiences and this speaks volumes to how this company is. This is shady business and I do not recommend purchasing through their website. LEAU, do better and change your policy or advertise your policy in large bold headers on your front page so people are aware before buying.

I had the most terrible experience with this business, TWICE. I ordered a dress a few month back which did not work for me unfortunately. Before placing the order, I was sure to check return policies and it clearly stated that refunds will be issued after return. I returned the dress within two weeks, but did not get a refund. They only issued a store credit. When I inquired, they said because I used a 10% coupon, I am not eligible for a refund, which is ridiculous They claim this is written on their site, but if it is it was definitely hidden on purpose. Customer service was not helpful to accommodate me at all. So I moved on and just a couple of weeks ago I decided to order a dress for my daughter for her graduation. She was excited but the dress, the order came in time but THE WRONG DRESS was sent. it looked nothing like the dress she chose and ordered. I contacted customer service and there was no response. i sent NUMEROUS e-mails and none of the were answered. my daughter was crying because she won't have the dress she wanted. this dress they sent is going to waste and they are completely ignoring me. This business is a SCAM - stay away from them and order from a reliable brand like Revolve or even Shein. I am so frustrated with them, I don't usually write bad reviews, but they got so many chances to rectify the situation and they didn't.

One of the worst online shopping experiences I have ever had. LEAU failed at every stage of the customer experience. The dress took so long to arrive that I was forced to purchase another dress locally for my event. When the item finally arrived, it was extremely disappointing. The fit was strange, the shape was unflattering, and the dress was far shorter than it appeared online. I returned the dress the very next day and followed every return instruction provided by the company. What followed was nearly a month of frustration. I sent numerous emails asking about my refund and received little communication or assistance. No customer should have to chase a company for weeks just to receive a response. When LEAU finally replied, I was told that my refund would only be issued as store credit rather than being returned to my original form of payment. Their reasoning was that the item was a “sale item.” This is simply misleading. The dress was and still is listed at full price on their website. The only discount applied was the standard 10% first-time customer coupon that LEAU actively encourages new customers to use. Reclassifying a full-price item as a “sale item” after purchase to avoid issuing refunds feels deceptive and unfair. The entire experience left me feeling disrespected as a customer. Between the excessive shipping delays, poor product quality, lack of communication, and refusal to issue a proper refund, I have completely lost confidence in this company. Buyers should read the return policy very carefully before ordering, because what appears straightforward at checkout may be interpreted very differently when it comes time to request a refund. I will not be purchasing from LEAU again and cannot recommend this company based on my experience.

Genuinely if I could give this company zero stars I would. I paid $300 CAD and my order (placed April 20th) was never shipped despite the company claiming it was sent out. They could not even provide me with physical proof of handoff to the courier when I asked for it. The tracking link I was given does not even work anymore, and I keep receiving emails to rate my order that was NEVER even sent out to me in the first place! They tried claiming that it's DHL's fault however when I contacted DHL directly they confirmed to never have received my order to begin with. Over email, I was told that they would try to get the warehouse to ship me a new dress, which also never happened. Do not waste your money buying from this store because you won't get your order and they will refuse you a refund!

I ordered a dress for my graduation that was listed as a preorder. The preorder window ended up being pushed back twice, and I still never received my package. I tried to be understanding because I knew delays can happen with preorders, but even three weeks after the estimated shipping date, there was still no update or movement on my order. When I first reached out, I was told I would have to return the item to receive a refund — despite never receiving the dress in the first place. After continuing to follow up, I eventually received a refund, but the dress was never shipped to me. They also tried to give me a 50$ coupon for leaving a review but i don’t wish to order from this company again Based on my experience, I would not recommend ordering from this company.