LEAUReviews of leauclothing.com

I saw this brand for the first time through Nordstrom so I assumed they would be reputable. I needed a dress for engagement pictures. I read the store policy and saw that I could return with a refund, which was important to me. The dress came and it did not fit at all despite the measurements being my correct size. I purchased the dress during a SITEWIDE sale, which I did not intend on buying it on sale, but everything was so I had no other option. I went to request a refund but was only given store credit because the dress was on sale. I asked what I could possibly do since the entire site was on sale and there was nothing else I could do, and they still only issued me a store credit. Not a great experience.

Bought a dress during their semi-annual sale and at no point on the product page or at checkout was it communicated that this dress would only be returned for store credit. I re read their return policy before buying it just because I was nervous since the dress was expensive. After the dress didn’t work out I sent back the dress and received a gift card instead of the payment being returned to my original payment method. I reached out to customer service multiple times asking them to refund my original payment method instead since it wasn’t communicated before buying the dress that I could only return it for store credit. They claimed that since the dress was purchased during their 25% off sale it means they have no way of refunding my original payment method and that “their system” doesn’t allow it. I work in e-commerce & know that this is a lie. If you are able to capture payment you are also able to refund it just the same regardless of promo codes. ****Just beware if you plan to purchase during their sales **** such a weird and disappointing customer experience (especially being a first time buyer). Customer was kind but extremely unhelpful.

It’s a scam. They intentionally don’t refund you and hope you forget about it. I had to reach out to THEM three times to know when I’m going to get a refund and the first time, they actually give you a specific timeframe saying it takes 10 business days to get processed. A month of silence later, I reach out, only for them to say it’s still “in the queue”😂😂😂 The least you could do is apologize for forgetting but the way they handle returns shows they’re clearly intentionally trying to make customers forget about their returns.

I had originally placed an order and it got lost ,but I reached out they responded and sent out a new dress within 24 hours and it made it to me in 2 days!! I was so pleased with the customer service and even more pleased with my dress. I have been searching for months for a dress to wear for my wedding since I’ll be 32 weeks pregnant and I’m so so happy with my choice! The quality is absolutely amazing and it fit so perfectly! I will definitely be ordering again!

I realized I had placed an order immediately after doing so that I needed to cancel. Because there is no phone number and all communication is done through email, my order didn’t get cancelled in time. They were aware of the situation. Regardless, they held me to their standard refund policy because the dresses were on a promo for 20% off. They refused to give me a refund and issued me a store credit so I know how a $600 credit that I’ll probably never use. I would not take the time to invest in a company that doesn’t invest back in their customers. This was easy to see that the situation was not deemed as a standard purchase. They decided that their policy was more important than their customer. I would not recommend or feel safe shopping on their website.

Solid quality, well made dress. Returned because it personally did not flatter me and customer service was responsive and efficient. Would order again

This store deserves no business whatsoever for their deceiving tactics and poor customer service. They keep your money, don’t let you cancel orders if they haven’t been shipped and claim they don’t automatically apply discounts even though they promote it everywhere on their page. To make things worse, they claim their return policy is listed everywhere for everyone to see, but it is listed in the tiniest print ever on. No company in the world is this poorly run and this money hungry. Never ever buy here. They tried to get my last review deleted because they didn’t like what I said and claimed I used poor words to describe their business but trust pilot came back and said I didn’t say anything wrong. Embarrassing that you’re trying to delete reviews of people speaking their truth.

Runway-level Designs (3.5 Stars) The dresses are classic and shaped beautifully. The only thing stopping me from buying every piece is the fabric. They use polyester for most of their pieces, which is unfortunate but I presume keeps their margins high. It's tough to find evening/going-out clothing that isn't over-the-top and unnecessarily skimpy while still being sexy and showing skin tastefully. LEAU strikes a good balance for me. The pieces can comfortably be worn to a nice dinner and out to a bar without missing a beat. I also appreciate the simplicity, which allows me to style the clothing to fit my taste. The Other Missing Star Aside from the fabric, I took a star off for the packaging. For this price point, I'm expecting branded gift boxes and tissue paper. NO. You're going to receive a dusty faded black package (no box) with your items balled up inside. What a shame. This almost stopped me from re-ordering. General communications is on par. They will respond in a timely manner. I haven't returned anything yet, and I'm trying to avoid doing so since the return process is manual and laborious for the customer.