LEAUReviews of leauclothing.com

I have had the same refund issue as some of these other people. I bought a corset for my birthday, but then decided I wanted to go in a different direction for my outfit. The DAY that it was delivered to me I tried to refund, and it says that I am only elgible for a store credit due to there being a discount applied to my order. Mind you, this discount was PROMOTED by Leau and was only 10% off. As literally so many other people have said, it feels like this policy is purposely made to try to trap customer's money with the company. I understand final sale and heavily discounted items not being elgible for a return, but it is not right that a discount that was given by the company is not elgible for a refund. Also, this corset was over a $100 and I do not want to exchange. I was very excited when I found this website and was going to order more items in the future, but now I do not think I will be ordering from here again due to this situation. I want to support this business as it is founded and designed by a young woman, but policies like these make it hard. DO NOT BUY if you think there is even a slight chance you might want to return.

I’ve been waiting for a refund for more than 15 days

I recently had ordered from this company and a top was sent without the tag attached…which was deemed my fault because they “carefully hand package each item.” Issue was “resolved” and then I ordered again with the resolution gift card offered. They sent me the wrong item. CLEARLY it was not packaged with the care they advertise and I am quite literally done with this company. The service is awful. Do not recommend at all.

Ordered begining of july..august now and still nothing . Sent several emails but nothing. Do not buy here! It is a scam! I lost 300 euro's. Disgusted i am! Do not buy here! D.Nieuwenhuijse-Pistoor

Ladies, I would think twice before thinking of ordering from this brand. It's incredibly ironic the tags of their clothing say 'Made to Last' when the items are 100% polyester, my mistake for not checking the fabric composition before purchasing. I couldn't be less impressed with everything about my order. The quality was truly abysmal, I would have been better off saving hundreds of dollars and buying the exact same blazer from Walmart or Target. Don't be fooled, their stuff is SheIn quality for 1000% times the price. True daylight robbery. Could never even wear the piece I ordered because I tried to iron it and because even thought eh label said it was iron-able, the iron left permanent marks on the garment as it's practically made of plastic. Truly the worst purchase I have made in years, so disappointed. Will never be ordering from this brand again.

Avoid this company!!! I genuinely wish I had read the Trustpilot reviews before placing my order. I honestly cannot believe how bad an online store experience can turn out in seconds. The fact that they don’t allow cancellations, ignore cancellation requests submitted within 5 minutes of purchase, refuse refunds for so many customers, and lock people’s money into store credit simply proves how they treat their customers and how desperate they are for people’s money. They exploit the fact that most customers won’t expect to lose their right to a refund because they used a welcome discount code they fish you with everywhere. Guys, just think about it. What company would have a policy like this unless it knew that many customers would want to cancel their orders or return the clothes once they received them? I submitted a cancellation request through their website within 5 minutes of placing my order. Five minutes. Yet they ignored it completely and shipped the order anyway. To me, this shows they would rather lock your money than provide even the most basic level of customer service. They lure customers in with discount codes, but once they have your money, good luck getting it back. What is even more outrageous is that I tried contacting them through every possible channel. I sent two emails, filled out the contact form on their website, and even messaged them on social media. Not a single response. How convenient. They replied with an automatic email saying they have 72 BUSINESS HOURS to reply 😂, which is 9 business days, because they are currently experiencing a high volume of inquiries. No wonder, since there are SO MANY frustrated customers who want their money back. Never in the history of online shops has there been such a thing as 72 business hours to reply. They had more than enough time to acknowledge my cancellation request or at least reply to one of my messages. Instead, they chose to stay completely silent while processing and shipping my order. They put me in a situation where I lost my right to a refund for something that could have been resolved in minutes. Instead, the only option left is store credit - forcing customers to keep their money with a company they no longer want to buy from. This isn’t just poor customer service - it’s complete disregard for customers. To me, they simply rely on customers being fooled into making literally one purchase and then find an excuse not to refund them. Absolutely unacceptable. I will never order from this company again, and I strongly advise anyone considering buying from them to read the Trustpilot reviews first. I certainly wish I had.

I saw this brand for the first time through Nordstrom so I assumed they would be reputable. I needed a dress for engagement pictures. I read the store policy and saw that I could return with a refund, which was important to me. The dress came and it did not fit at all despite the measurements being my correct size. I purchased the dress during a SITEWIDE sale, which I did not intend on buying it on sale, but everything was so I had no other option. I went to request a refund but was only given store credit because the dress was on sale. I asked what I could possibly do since the entire site was on sale and there was nothing else I could do, and they still only issued me a store credit. Not a great experience.

Bought a dress during their semi-annual sale and at no point on the product page or at checkout was it communicated that this dress would only be returned for store credit. I re read their return policy before buying it just because I was nervous since the dress was expensive. After the dress didn’t work out I sent back the dress and received a gift card instead of the payment being returned to my original payment method. I reached out to customer service multiple times asking them to refund my original payment method instead since it wasn’t communicated before buying the dress that I could only return it for store credit. They claimed that since the dress was purchased during their 25% off sale it means they have no way of refunding my original payment method and that “their system” doesn’t allow it. I work in e-commerce & know that this is a lie. If you are able to capture payment you are also able to refund it just the same regardless of promo codes. ****Just beware if you plan to purchase during their sales **** such a weird and disappointing customer experience (especially being a first time buyer). Customer was kind but extremely unhelpful.