LEAUReviews of leauclothing.com

I’ve shopped Leau for years and they still get it right. A couple of weeks ago I picked up a dress on sale, wore it in Vegas, and felt like the best-dressed person in the room — elegant, not loud. The quality is there, the cut is kind to a woman’s body, and the piece doesn’t feel like it will be dated next season. What they do well: consistent fit, fabric that holds up, and sales that are actually worth opening. Timeless and flattering. That’s why I keep going back.

Kimberly was incredibly helpful and responsive! Love this company and the quality of their dresses!!

Ordered begining of july..august now and still nothing . Sent several emails but nothing. Do not buy here! It is a scam! I lost 300 euro's. Disgusted i am! Do not buy here! D.Nieuwenhuijse-Pistoor

Leau has excellent customer service with great attention to detail! Just ordered again and cant wait for my new outfits to arrive.

Ladies, I would think twice before thinking of ordering from this brand. It's incredibly ironic the tags of their clothing say 'Made to Last' when the items are 100% polyester, my mistake for not checking the fabric composition before purchasing. I couldn't be less impressed with everything about my order. The quality was truly abysmal, I would have been better off saving hundreds of dollars and buying the exact same blazer from Walmart or Target. Don't be fooled, their stuff is SheIn quality for 1000% times the price. True daylight robbery. Could never even wear the piece I ordered because I tried to iron it and because even thought eh label said it was iron-able, the iron left permanent marks on the garment as it's practically made of plastic. Truly the worst purchase I have made in years, so disappointed. Will never be ordering from this brand again.

It took a couple of weeks until I received the dress, but I live in Europe so I think it’s quite normal. It takes some time. I really really love the dress and cannot wait to wear it. ❤️

5 stars for the prompt, friendly, resolution-focused customer service. Mistakes can happen sometimes (I received the wrong item) but it’s in how it was handled (impressively fast!) that a company shows who they truly are.

Avoid this company!!! I genuinely wish I had read the Trustpilot reviews before placing my order. I honestly cannot believe how bad an online store experience can turn out in seconds. The fact that they don’t allow cancellations, ignore cancellation requests submitted within 5 minutes of purchase, refuse refunds for so many customers, and lock people’s money into store credit simply proves how they treat their customers and how desperate they are for people’s money. They exploit the fact that most customers won’t expect to lose their right to a refund because they used a welcome discount code they fish you with everywhere. Guys, just think about it. What company would have a policy like this unless it knew that many customers would want to cancel their orders or return the clothes once they received them? I submitted a cancellation request through their website within 5 minutes of placing my order. Five minutes. Yet they ignored it completely and shipped the order anyway. To me, this shows they would rather lock your money than provide even the most basic level of customer service. They lure customers in with discount codes, but once they have your money, good luck getting it back. What is even more outrageous is that I tried contacting them through every possible channel. I sent two emails, filled out the contact form on their website, and even messaged them on social media. Not a single response. How convenient. They replied with an automatic email saying they have 72 BUSINESS HOURS to reply 😂, which is 9 business days, because they are currently experiencing a high volume of inquiries. No wonder, since there are SO MANY frustrated customers who want their money back. Never in the history of online shops has there been such a thing as 72 business hours to reply. They had more than enough time to acknowledge my cancellation request or at least reply to one of my messages. Instead, they chose to stay completely silent while processing and shipping my order. They put me in a situation where I lost my right to a refund for something that could have been resolved in minutes. Instead, the only option left is store credit - forcing customers to keep their money with a company they no longer want to buy from. This isn’t just poor customer service - it’s complete disregard for customers. To me, they simply rely on customers being fooled into making literally one purchase and then find an excuse not to refund them. Absolutely unacceptable. I will never order from this company again, and I strongly advise anyone considering buying from them to read the Trustpilot reviews first. I certainly wish I had.