Sarah
They hide their return policy
They hide their return policy. This tricky policy left me with 108 dollars of store credit and a 140 dollar non refundable skirt that was the WORST quality I’ve ever seen. They are a con company that have to trick people into buying their clothes and no allowing returns.
Response from LEAUAug 8, 2025
Hi Sarah, We're truly sorry to hear that you had such a disappointing experience, and we appreciate you taking the time to share your feedback. To clarify, our return policy is always available to view on our website, including during the checkout process. Additionally, our concierge team is available to answer any inquiries via email to assist during every stage of the checkout process. Discount codes are clearly shared across our marketing collateral, and any order placed with a code is eligible for exchange or store credit, as stated in our policy. That said, we understand how things don’t always work out and need to be returned. We’re always looking for ways to improve both our policies and customer experience, and we’ve already passed your feedback along to our team. We would love the opportunity to resolve this with you directly if you can please share your details so our team can look into this for you! Best, LEAU



