LEAUReviews of leauclothing.com

Update: I do want to update this review as after posting it, customer service escalated my issues to the founder of the company. While we probably both wish it had not taken this post or length of time to get a response, I do realize they didn't have to do anything even after this post. She thoughtfully responded, wanted to make things right while still understanding my frustrations, & offered 3 options to move forward with a resolution. She also stated she would use this as an opportunity to improve the customer service experience for all customers. While the below experience is still valid, it is important to recognize the effort to improve, be heard, & feel valued as a consumer. Thank you Gia for your attention & for the time you took to resolve this. Absolutely the worst customer service ever! They keep tax for items you exchange and charge you tax on the replacement item which is unheard of. I was also told I would receive credit to the original form of payment due to the dress being damaged and then a day later was told that was wrong and they would not honor what their own team member 'promised'. Influencers are promoting their product but not even looking into the support they provide. Utter trash and will never purchase from them again. They comment to send them your order number after you complain but they do nothing with it to make things better. I did this the first time when they lied about refunding my money. And now they are doing it again when trying to not refund tax on an item i didn't keep. You also can't reply to the company on here and I'm not putting my order info on a public site

Insanely stunning and flattering mesh corsets + mini dress I received recently! Super versatile- all 3 items are the perfect combo of sexy and classy and can be dressed up or down. Quick shipping too! :)

I placed an order for a corset top on July 24, on their website it says that orders ship within 2-5 business days. I messaged their customer service multiple times, they weren't able to assist, just told me to wait. The order arrived only on August 15, so 3 weeks later! it was a regular domestic order. when I received the item, I didn't like it, the quality is below average. When I messaged the customer service in order to get send it back and get a refund, they said the order is not eligible for a refund because a return period is only for 14 days but they were they the ones who shipped the order only 3 weeks later. Really disappointing and frustrating. Stay away from this company!

First, their prices DO NOT reflect the quality of their items. I purchased a dress to try on for my upcoming wedding, and received a dress that is see through, has poor stitching, and cheap plastic "boning" they call a corset. Secondly, as you can see from previous reviews, this company likes to scam their customers. (What a shame they take advantage of brides looking for their wedding dress - especially in this economy) If you decide to sign up for their newsletter for their welcome discount, YOU CANNOT RETURN YOUR ITEM FOR A REFUND. Now I'm stuck with a CHEAPLY made dress, out $260, and have no option but to leave a review for others to see. Their customer service is useless, and does not care that their policies screw you out of money. If they cared, they wouldn't have such horrible reviews, and their social media posts wouldn't be filled with comments of other customers who unfortunately also got scammed. SAVE YOURSELF THE HEARTACHE AND MONEY! DO NOT PURCHASE FROM THIS SHOP.

The customer service is unmatched. Their dresses are stunning and were recommended by a friend. I just purchased my first piece and I’m on the waitlist for another! Can’t wait to post a review for the dresses.

The response was customized, kind quick and efficient ! I look forward to continuing to be a customer !

I ordered a lovely dress in a size Medium but was unfortunately sent a size Small. I wasn’t able to try it on because of this. The design of the dress looked cool on the model so I’m bummed as it was supposed to be for an event that has passed already. I will say the dress looked pretty sheer so I don’t know what kind of undergarments one would have to wear. I think for the price, a thicker fabric that wasn’t sheer would be expected. The return portal wouldn’t let me return the dress for some reason but I reached out to the customer service team and they responded very quickly and were able to send me a return shipping label which I appreciated! Although I wasn’t so pleased with being sent the wrong size and the fabric quality, their designs are really pretty and their customer service was great. I think they need to improve the return portal to make it more user friendly and material quality should be improved for the price paid.

Received a damaged item, and the customer service experience was shockingly bad. The representative I spoke with repeatedly referred to “site policy” about items purchased with a 10% discount—while ignoring the fact that the product arrived damaged. There was no acknowledgment whatsoever of the poor condition, which left me feeling as though they were fine sending out high-priced items that smelled unpleasant, like a dirty warehouse (mildew + cigarettes) I was told my case would be “escalated,” yet I’ve heard nothing since. Based on other public reviews, that seems to be a common pattern. Their terms of service appear to discourage customers from disputing charges with their bank; they even referenced having a “legal team” during our conversation. For clarity, the Fair Credit Billing Act protects customers in situations like mine, and a store policy does not remove those rights. In my view, no customer should feel pressured to continue supporting a business after a negative experience—especially when the marketing and the actual product experience are so far apart. I wish I had read the hidden comments on their social media beforehand—many posts have 1–2 people sharing experiences similar to mine. There was no apology, no accountability, and the only solution offered was to send the same item again—two weeks after the event I purchased it for. From reading other customer feedback, this type of quality issue doesn’t seem rare, which I find unacceptable given the price point. I love supporting small businesses and am always happy to pay higher prices for quality and craftsmanship. Unfortunately, this experience was the opposite.