Leather Furniture ExpoReviews of leatherfurnitureexpo.com

It looks like a great deal, but it’s really a scam. They are most likely the ones writing the five star reviews. On 07/23/2024 I paid $1649 with my credit card, which was half of the cost for a Natuzzi Sofa. Every Friday they sent me an email with the order status. At week 20 the status was "container ship due to port, clear customs & head to delivery Team". That was the last email received (12/13/24) A week before Christmas I made my 5th phone call. I was told that the Chinese factory closed down and they were unable to give me status. They told me to wait until 1/6/25 for an update and to be happy as now the sofa was going to come from Italy. At this point, I cancelled the order and asked for a refund. Sam seems to be the person to talk to. A quick list of excuses include: It is stuck in customs. Used 2x times. Our system is down. Used 1x. We will call you back with updates. Used 2x times ( never called me back) Your refund will be posted 10 to 15 days from cancellation. I have not received my money yet (1/27/25) Trust the one star reviews. What they are saying is exactly what I experienced. I am going to file a complaint with the Business Bureau.

Seamless experience from start to finish. Furniture was exactly as described. Great quality and very comfortable. We were informed weekly of the progress while it was being manufactured. White glove Service was great. Outstanding customer service

Did not receive the product even after 20 weeks. Canceled it and they promised refund in 4 weeks. Since then they stopped any communication. I am going to file a complaint with Better Business Bureau and take them to court.

Wish I NEVER ordered but I'm stuck. In May 2024 I ordered a Natuzzi Leather custom sofa. It is now Jan 10, 2025. Not here. I paid for it in full. More than 8 months later I STILL have no idea where it is or when it will be delivered. I MEAN NO IDEA. None. Like the others who wrote here, since November I have been told "at the port". It is January 2025 and I STILL have no delivery date. Just excuses. Promised calls back. System is wrong. Wait a week. Another week. Wait another month. It''s coming. Hold on. NOTHING CONCRETE EVER. Repeated emails and calls all end up the same way- nothing. This company never calls back. When I do reach the customer service manager for like the VP or higher up to help I am told "there is no one else but me". "I am the top of the food chain". WOW!!! Worse, they mentioned it was coming from CHINA!!! Their website for this Natuzzi sofa I ordered says "Country of Origin- Italy". WHAT A DISAPPOINTMENT! I really cannot believe the experience I am having. I expected by halloween at the latest- I missed Thanksgiving Xmas New Years and soon it will be Easter. They misrepresent themselves at all levels. Don't fall for their 36 hours 25% off sale either. In hour 37 a new 36 hour sale or whatever pops up. I expected Made in Italy. I did not expect a China product. I expected my product in 18 weeks. It has been 36 weeks and still no idea where it is. I expected professional service and I have received nothing but broken promises to this day. I am probably going to have to hire a lawyer now because as hard as I have tried to communicate with this online store for more than 8 months now my efforts go unheeded. Please don't put yourself in a situation like mine simply STOP looking here and order elsewhere, that is why I am writing this review to warn others. Further, this company does not allow reviews on their site? I wonder why!!! There are too MANY other companies out there!!!!! Avoid this "leather expo" company tt all costs...because with their minimum 50% down requirement you too will be "stuck" with them as it is too much to walk away from. Good luck, it's truly a casino when you order here... place your bet?

Yes, ngl, I was worried. I was dropping some real money on a custom couch. Everything we saw in stores was too small, or way overpriced. I read many reviews, waited for a sale, and took a chance. I remembered a review (I looked at a lot of sites!), that said "be patient, it's worth it." Holy Moly! It was hard, I ordered in May during a Memorial Day sale... it is now January. But it is here- gotdam it is BEAUTIFUL! People throw around the word "stunning" but it really is. I saved for a long time to get this and as the months rolled by I was so afraid it was an online scam. But it's not. I wanted to give 4 stars because it took so long, but there was an issue and part of it had to be redone. I was expecting it by September, but here it is January. So, the wait time is not for the faint of heart. Don't be in a rush! That said, it's a great couch! The color and feel match the swatch sample chosen, stitching looks great, and most important- it's super comfortable. Firm, but not hard, but not too soft either, perfect support. I really wish it could've arrived on schedule, but I get it. I was told there was an issue at inspection and some parts had to be re-done. So, seven months and 2 weeks, but it really is perfection. Can you wait that long??Hopefully I was an exceptional situation, and I think they should revise their expected delivery time. If you don't mind being prepared to wait potentially 4-7 months for a CUSTOM couch, yes, this is the place. The size, color, type of finish, and depth- everything is perfection. The price was outstanding too. If you can't wait, look elsewhere and save yourself the anxiety. I highly recommend them, BUT only if you understand it might be longer than "14 weeks".

This is our first purchase from Leather Furniture Expo and we had some concerns if they really delivered on their promises. Well, our couch arrived today and its quality far exceeded our expectations. The delivery team were on time and very professional. The value of the couch is really incredible. Our order was delayed quite a bit due to some leather quality issues. However, the Leather Furniture Expo’s customer service representatives were always readily available to answer our questions and making us feel comfortable with the process and offered us the right to cancel with no penalty whatsoever. But we elected to hung in there and it was really worth the wait😊 The couch is awesome and better than what we had imagined. We look forward to ordering again from Leather Furniture Expo and highly recommend them to other customers looking for quality leather furniture and have the patience to wait.

I waited 51/2 months for my couch and chair. I did not get the color furniture I ordered. The color on their website and the color I actually got are totally different. I don’t know if I can recommend this company.

From receiving leather samples, to placing the order and getting weekly updates Leather Furniture Expo was timely and saved us a lot of money going through them vs through a retail store. We knew what brand we wanted, which made purchasing online much easier. We did have a slight delay, but they took care of us. I would certainly recommend them!