Leather Furniture ExpoReviews of leatherfurnitureexpo.com

I was supposed to have delivery of my new leather sofa in April 2025. I ordered it almost a year ago. After I paid the balance 100%. In April I expected delivery in a couple weeks. It’s now May 11 and nothing has happened . They told me it was tied up at the port . Seems like they are stringing me along. Anyone else have these issues ?

I don’t think I can recommend buying furniture from this company. I put down over $3200 (50% down payment) last October for a leather couch and chair. It’s now late March (FIVE MONTHS in) and I was asked for the remaining balance of again over $3,200. I’ve never seen the furniture and have not been given any delivery date. I’m being told two to three weeks or so and I’ll be hearing back. Buyer beware that you will wait a LONG time to get your furniture and keep in mind your putting up all your money buying something sight unseen with no guarantee of a delivery time!

Ordered a leather couch online , should have known better . I purchased the strata . The design is very poor. The cushions are thin ( about 2 inches) snd they slide off the couch every time you get up.they are too thin and too light to stay in place. I contacted customer service , they asked for pictures and I never heard back! Sent another email and it was also ignored .. they have an out of sight out of mind policy it seems.. BEWARE ( the leather is soft but as I said very poor design.

Quality of merchandise is excellent. Service up to delivery was also good but the actual delivery process was a big problem. It did not arrive on the day scheduled with no explanation or notice and one of the delivery man (apparently the one responsible for the trip) was truly a blot on any company's reputation that he represented (perhaps it was just a really bad day for him).

I ordered in early August. My furniture did not arrived until late December and the shipping took over a month all by itself. So, Leather Furniture Expo clearly has some kind of cut-rate arrangement with the shipper, Orion Air Ride, and so you need to be aware that when they go through their multi-month production cycle and finally send notice your furniture has shipped, you still may have a very long wait. It took them more than three months to create the furniture and I was willing to wait for a quality leather product. Other reports here claim success and nice furniture but I ordered a large ottoman, along with the sectional sofa, and that arrived with one leg not attached. I did get good response from Leather Furniture Expo who has a contractor in my area to handle furniture repair. When the guy was here repairing the Ottoman, I got to see the inside of the furniture as he had to peel back part of the corner leather. The wood inside was quite obviously solid wood but solid pine and rough sawed and not what you'd expect inside quality furniture of this price range. Who knows what's inside. The furniture as a whole, has a solid feel when you sit on it and the exterior leather is very nice. So, cheaper construction on the inside and good leather on the outside. The repair of the ottoman consisted of removing enough staples from the corner leather on the bottom to enable the repairman to insert a simple nut into which the leg bolt would screw. You know the kind of hardware piece, a 59 cent nut with teeth that bites into the wood and a center thread to take the bolt from the leg. This is a sub-quality construction element in the furniture as the nut is put in place on the back side of the frame by putting the leg's bolt through the wood and threading it into the nut, which pulls the teeth down into the wood so the nut can be tightened. However, if the legs are ever re-moved for any reason, there is a high likelihood that this arrangement will cause the nut to be pushed out when you try to re-insert the leg. It's just a very cheap, quick way to attach the legs and in my opinion a totally unnecessary shortcut. From what I experienced, I expect there are a lot of shortcuts taken on the internal framework. So, here's the decision you have to make: Leather Furniture Expo gives you a reasonable price for a leather furniture item. Reasonable but not great price for the quality level. You get a lot of choices of styles with Leather Furniture Expo and a large choice of leather colors and quality levels. The product looks nice. I would just not have wanted to acquire this when my boys still lived at home, as I suspect the furniture would not take the beating that a higher quality internal structure might better support. The product looks great. the product is comfortable. The leather appears to be high quality. Just don't look inside and take care to handle carefully. So, the leg is on now but the ottoman wobbles because one corner of the frame is lower than the others. This speaks again to the internal framework being lower quality workmanship. The repairman offered no ideas for how to fix this problem and I'm not sure it can be fixed. So, there's one customer's experience. I want to like the furniture. I am afraid it is not going to become an heirloom in the long run.

Furniture quality is very good, sofa, double-chair and ottoman are all very comfortable. Cushions are medium to firm but not excessively so, and are exactly what we were looking for. Leather coloring and texture are consistent and true to the samples we received. Stitching is neat, straight and tight, no crooked or loose stitches. (Nothing for our cat to get fascinated with.) Leather is starting to break in a bit but that only seems to improve the appearance and comfort. Legs were not installed square to the furniture frames but that was installed by the delivery folks and I easily straightened them out with an Allen key. Delivery schedule is months long so be prepared to wait but really, it was worth it. Regarding delivery, after Leather Expo updated us weekly for months on the progress of the sofa construction, the delivery company dropped the ball when it came time for delivery. They showed up a day earlier than expected and without warning. Luckily, my wife happened to go home early that day and was there when the truck arrived. Things got messy when the truck driver tried to get up our steep, unplowed and unsanded driveway. While waiting for the tow truck to get the delivery truck out of the ditch, the delivery workers huffed the furniture up the driveway and into our living room, unpacked and cleaned up the cardboard. When Leather Expo heard of our delivery experience, they called us and made it all right. Ultimately, it was a good and worthwhile experience.

Ordering process was smooth with a friendly staff and online access. Sending out samples of the colors is a great gesture, and helped seal the deal. The construction process took a week longer than advertised, and he delivery took another 2-3 weeks after the notice that the unit was made ready for shipment, I week in the shop waiting to be picked up by the delivery service, and another 2 weeks for it to arrive. The delivery company offered no flexibility on delivery dates, either their time, or it goes back to the factory to wait another two weeks to be picked up for the next delivery. They were on time with their scheduled delivery, and the delivery process was uneventful. The product is not exactly the feel of the fabric sample, a bit over stuffed I'm guessing, which takes away some of the softness of the soft leather construction, over the online pictures, but they are designed to draw your attention anyway. None the less, the product is comfortable.