Leather Furniture ExpoReviews of leatherfurnitureexpo.com

I waited 51/2 months for my couch and chair. I did not get the color furniture I ordered. The color on their website and the color I actually got are totally different. I don’t know if I can recommend this company.

The company has given an exclusive shipping contract to a Metropolitan warehouse and delivery. Metropolitan has an "F" rating with the better business bureau and 1.06 stars on the BBB review with 132 reviews. They have cancelled at the last minute twice now despite multiple confirmation even as late as this morning. They are aware that we have to drive 200 miles each way to be here for the pick up. Leather Expo expresses indignation but has no recourse to offer except schedule again and drive 400 miles again. As Leather Expo has the contract with metropolitan, they are in a position to fix this but apparently have no way to contact anyone at a level capable of addressing the problem. For the record the first cancellation was after the driver called to say he would be there shortly. Dispatch claimed the driver did not have packing materials. Today's cancellation was because they do not have room in the truck even thought the pick up was confirmed five times. We do not dislike Leather Expo but they are responsible for the contracts they hand out and this contract is with an "F" company.

I gave 2 stars because the experience of picking out and buying the couch was great. It arrived and looked beautiful. However , I purchased the insurance plan with pet protection to ensure I was covered for any accidents since it was a very pricey couch. Since I received the couch the color has started coming out of the top of the cushions. I contacted them to get the cushions replaced since I have the insurance coverage. They asked what I was using to clean the couch. I Ass used them I’ve only ever used soap and water to clean the whole couch and then a conditioner on the leather. They took quite awhile to get back to me and when they finally did they accused me, their customer, of lying and said I used an improper cleaner on the couch and it was my fault the color came out of the leather. They advised they would not be rectifying the problem. First off, you do not accuse your customer of lying. Second, when I clean my couch and clean the whole couch not just the top of the cushions. Common sense would tell me if I used a bad cleaner and only cleaned the top of the cushions, after cleaning the first cushion and the color came out if the leather and damaged it then I wouldn’t continue cleaning. With an improper cleaner and damage the other two cushions. The rest of my couch is still beautiful …… because I have only ever used soap and water to clean it. The color that is removed on the cushions is due to sitting on it and the leather is faulty. There are no tears or any other damage to the couch. Do not buy from this company! It’s a lot of money to spend on a couch and they will refuse to correct problems you have with subpar materials. Also, I have a huge problem with companies that I give my business to that accuse me of not being honest.

It's been 5 months since I ordered the Sedona oversized leather sofa. Leather Furniture Expo did keep me updated during the build process, however after it shipped, I've had to repeatedly contact them. The sofa has been in the shippers warehouse with damaged feet ( and other undisclosed damage, according to the shipper) for months.LFE has repeatedly told me it would be delivered in a matter of days...it has not happened. I am concerned that no-one has taken control of the situation, nor have they been concerned and called me. Expensive furniture does not fair well unpackaged in a San Antonio Texas warehouse. Update 9-14-2016 The sofa and ottoman were delivered this morning Lou at LFE has been wonderful once attention was paid to my order. Unfortunately both pieces of furniture are damaged on most surfaces. The furniture was delivered sitting directly on the diamond plate floor of the truck (no feet installed) with metal dollies up against it. Lou has told me not to worry, and that any damage will be taken care of. Update 12-22-2016 Well, it's been several months and promises by LFE were not kept. The damaged furniture has not been repaired, as a matter of fact, they have done nothing not even a phone call.This company is only out for sales, they are friendly and promise you the world, but never follow through. Do Not Buy From This Company! Update 1-6-2017 I spoke with both Lou & Sam, a repair company was scheduled to come repair the couch and ottoman today, with a window between 2-6 pm, they did not call or show up. I'm at a loss, I've been patient and polite when dealing with Representatives of LFE, with no results. I can understand any one or two of the above mentioned issues, but to be promised a solution for over 3/4 of a year and get only lip service. Order 38078