Leather Furniture ExpoReviews of leatherfurnitureexpo.com

After a 35 week wait (no kidding!), I FINALLY got my leather sectional. Leather quality and build quality seem very high, and the color is spot on. Arrived with no damage and great white glove delivery. My only complaint is the 35 week wait! Apparently the manufacturer had major Mexico-US customs issues for MONTHS as I was told the manufacturing was completed MONTHS ago. I was on the verge of cancelling the order, but they refunded 10% of my purchase price for waiting it out. I'm glad I waited! But 35 weeks for a couch order is pretty absurd.

Very happy with the sectional we chose! Looks great in our space. Delivery took a little longer than expected but in the end we are very happy with the product.

The staff was extremely helpful and anxious to please. If I had an issue, for example changing the color or needing feedback on the process or production timeline, Dennis or Sam went out of their way to accommodate. I was a little leary when the delivery time seemed to be taking longer than expected, however, due to current supply chain issues, I do not fault the company. The one thing I was not happy about is that I was not aware that I had to have a battery pack bought separately in order to not have to plug in the sofa. Without it, I would have to run a cord across the livingroom. A battery pack should have been included with the sale of the sofa or at least the customer should have been informed in order to have one ready when the sofa arrived. I had 7 months to buy one separately. I ended up having to order a chair as the one I thought would work with the sofa, does not. This means another 5-7 months wait time. I was patient regarding the initial wait, but now not so much. This is the reason I only gave an 8 rating regarding my recommendation to a friend. Most people would not want to wait that long for delivery. I need the chair to match or I, too, might have gone a different direction. My overall experience with Leather Furniture Expo has been very good and I appreciate their professionalism. If they could cut the timeframe down for my chair, I would be ecstatic. Thank you, guys.

Leather Furniture Expo was very easy to deal with and answers their phone and does not use a call service center, they kept us up to date on a weekly email as to the status of our order. The furniture arrived just as they said and delivered by professionals. The couch and love seat are very well made and comfortable.

Beautiful furniture but an unexpected long deliver period. I guess my husband didn’t see details on how long the production and shipment period was. We ordered the furniture the first week of July and it was delivered in November. We did receive weekly updates so that was helpful. Very happy with the quality and look of the items.

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I ordered my sectional back in August. It finally came today. It’s beautiful. Only complaint is the shipping/delivery company. They had my sofa for a few weeks. I called them several times with a different response each and every time. Three men over an hour late with no phone call finally showed up. One had a cigarette hanging out of his mouth and all three smelled really bad. My new sofa was filthy from their dirty hands. Gross! This was definitely not white glove service. Terrible delivery service for sure. Also my ottoman is not the one I ordered, I have sent photos and measurements to LFE and hope this gets resolved promptly.

We love our sofa but getting it was more hassle than we expected. Our order coincided with the COVID pandemic. We didn't think that was an issue because the company was sending weekly updates saying our order was on track and our sofa was being built. Turned out that wasn't true. The factory in Mexico had been shut down and work on our order - but not the email updates - had been halted. When the order was completed I got an email from FragilePak, the delivery service, to schedule our delivery. I filled out their form but didn't get a confirmation. Tried calling but never connected. Finally I called LF Expo and begged them to get our delivery scheduled. Bottom line is the sofa is lovely, very well made and just what we wanted and expected. As other reviewers have said - be prepared for a longer wait and more personal involvement than you might expect.