La-Z-BoyReviews of lazyboy.com

Pay deposit wait for months to get it. Arrogant sales people. Proud and they say it will take only a few weeks but then you get an email saying it’s months away. I had to argue to get my order. Finally they gave me the shop floor item. Don’t expect any favours. They try to impose new terms. Returning your deposit is not one of them. In spite of charging exorbitant prices they charge for credit card use. After all that, be prepared for a used item instead of a new one.

The "world famous Lazy 10 Year Warranty" is useless. My chair broke after 4 years. I am now waiting for one simple part to fix it. I have been waiting for 6 months. Im constantly told they are waiting for the part from the factory. My question if they have no parts what are they building the new chairs with?? Utter rubbish after sales care. I will never buy from them again and would advise anyone else to buy anything but their chairs. Useless scam

Shortly after purchasing a Lazyboy leather recliner for $700 the mechanism started making noises every time I sat in it or try to rock it. There is no Lazyboy customer service dept other than "contact the store you purchase it from". The store wanted me to deliver the chair to them when their service guy was in town. I don't have a truck so would have to rent one. Now, after one year the color is rubbing off the red recliner and the arms are now pink. Warranty is only for one year on leather so no luck there. Stay away from Lazyboy. Poor quality and no customer service at all.

So very disappointed in our recent purchase of love seat and recliner, wish I had of read reviews before purchasing. Waited 14 weeks for furniture to arrive (everything is due to covid) Delivery people just show up whenever no phone call, reclining mechanism in both loveseat and recliner are faulty (repair person sent by Lazyboy Kamloops verified) Yes they are replacing both pieces of furniture and we will be waiting for another 14 weeks maybe longer customer service is totally lacking! Covid is an excuse for delays not for customer service!

We have a swivel rocking chair. The mechanisms broke down after 2 years. Called customer service, waited 30 minutes to get an idiot on the phone. Asked for a supervisor, 30 minutes later I was told there would be a service charge plus parts. Stay away, junk and poor customer service department.

12-14 weeks waiting for $3000 order, nobody can track the order even after a thirty minute wait on hold with corporate customer service who could not find the order! Worst customer service in the US. I purchased specifically because I wanted to help an American company. This is why our manufacturing is getting beat every day! Do not give them any deposit money you will never get it back!

Bought a La z Y Boy sofa as we were told it was the best for back support. Paid extra for extended warranty. Admittedly they came back and put in additional foam on our first complaint but at 3 years old was told that the extension was only for accidental damage or the mechanism. Very poor quality. I am an OAP weighing just 10 st not particularly heavy. Very poor quality foam

Bought a layzeboy 3 seater and 2 seater over a yr ago wouldn't buy again poor quality foam used and to be honest not very comfortable. Overpriced