La-Z-BoyReviews of lazyboy.com

We have been buying Lazy Boy products for 38 years. 32 years we were happy to have made our purchases and he’d no problems with our couches or recliners. About 5 years ago we purchased a large re liner for $1,600 on sale ( $400 off regular price). 14 months after purchase we noticed a large tear in the fabric under the head cushion. We contacted Customer Service and after speaking to four different people they decide to send us a brand new chair back which include the cushion. We figured it was just a manufacturing flaw and were satisfied since they replaced the damaged part. A year ago we purchased a new Lazy Boy recliner for $1,300 at the Dover, NJ Lazy Boy Gallery. After having it for 9 months we noticed the head rest cushion was peeling off the color. We called the store and after hearing my complaint I was referred to Customer Service Agent #15. I explained the problem and she said my head and body oil was causing the leather to peel. I argued that we were faithful Lazy Boy customers for 38 years and never had this happen before and we only had the recliner for nine months. She responded by saying she would offer us a repair of our recliner for $189 plus tax. This would only include the replacement of the back with the head cushion. They did agree to replace the seat which was fading for no cost. Imagine paying to have such an expense after only using the recliner for under a year. We received our replacement parts via UPS and had to call Lazy Boy Customer Service to schedule a repair technician. It took an hour just to get off hold and speak to an agent. They scheduled our repair and said we would receive a call a day in advance for our repair. We got the call the evening prior and waited till the repair person called us today the service vehicle broke down which meant we would have to call Lazy Boy Customer Service again. My wife called and she was placed on hold for 2 hours and 10 minutes before she could speak to an agent. She was able to arrange for the repair technician to come and he arrived in the specified time frame. The leather finish is sprayed on and therefore the leather is no longer dyed. The spray finish reacts to anyone’s hair and body oil causing the finish to peel off. This will be the very last Lazy Boy product we ever buy. Apparently they do not care how good a customer nor how long you have bought their products. DO NOT EVER BUY LAZY BOY PRODUCTS. In addition Customer Service Agent # 15 has a bad attitude and should be relieved of her duties. Nasty attitude and seems to hate her job.

Purchased 3 seater material sofa in Nov from SCS. What was delivered was nothing like I sat in on the show room. Felt like a dining room chair, rock solid, upright and hard. Tech fella came out and said made to standard. SCS refused to exchange it. I explained it gave me neck and bad pain as had a spinal injury years ago. The head rest pushed my head forward as so hard. Finally an external upholster took 2 bags of stuffing out the back headrest and after 6 months it's bearable. Please don't purchase one. Horrible and uncomfortable.

Worst service ever. Purchased 2 electric recliners 2 years ago. 1 chair has a plastic part broken that my wife explained what was wrong, they told her the part was designed to break so it did not bend metal parts. Tech shows up, looks at chair and said has to order part. Take 2 weeks to get part then will have to reschedule repair. Because he is so busy it could be 1 to 1.5 months. No wonder it takes so long. A part designed to break he should have in stock and he could fix it in 1 trip instead of 2. That way he could save a lot of waisted service time. Be efficient call and talk to customers about problem. If he is any good at his job he could have part when he shows up.

I bought leather LA-Z-Boy sofa 18m ago in the believe it was good quality from SCS Wrong so very wrong finish is peeling off in several places. SCS say (after a £50 additional site visit ) this is due to body oils breaking the finish down as was not a manufacturing fault and that most leather furniture manufacturers use the same method of finishing to obtain the colour ( sprayed on). So what you have is a sofa you cannot use unless you are covered from head to toe or the sofa is completely covered over. AVOID at all costs !!!!!!!.will never buy LA-Z-Boy again or use SCS very poor customer service.

We bought a 3 piece a two piece and a recliner sofa after 1 half years the three picd has started to discolour and when contacted lazy boy they came back and said sofa hadn't been properly cared for. My parents are in there 80s and there is no way a sofa at the amount money was paid for should be discolouring as ours has done. Never again

A little over two years ago my wife and I purchased a new home. In the past we had always purchased at either at American Wharehouse or furniture Row. We spent a bunch of money for the leather furniture we bought , and within 18 months we started to notice that the color on the arms had to started to discolor. We have had leather furniture of various brands for the last 30 years , and never had a problem. When we contacted Lazy Boy , they stated that the problem was caused by body oil and refused to do anything about it. Not sure where we will buy from next time , but I know where we won't buy from.

Probably the worst customer services I've experienced. They fully support the retailers SCS AND the warranty/insurance company. Our advice is choose another brand and retailers. They also opt outof you reffering them to the ombudsman. In our opinion that suggests they have no confidence in the product. Finally...read the trustpilot... Reviews you'll get the picture.

My wife & I bought an approx £5K La-Z-y Boy suite from SCS several yrs ago and regret doing so. As far as we are concerned the suite is the worst we've ever had. The leather is discolouring & quite frankly there is insufficient cushioning in the seats, I can feel the supports. The suite was "flattening" & apparently losing its original shape almost from day 1. A guy they sent out to rectify a delivery error told us to sit in different places to even out the wear! I'm just looking forward to the day when it falls to bits so we can feel justified in purchasing something new. Suffice to say that these problems remain & we've had to just live with them. The discolouration is slowly getting more widespread. Never again will I even think about purchasing La-Z-Boy from anywhere.