La-Z-BoyReviews of lazyboy.com

Impossible to talk to a live person and get service. Always getting a message that says leave a message. Why would a customer want to play phone tag with a company who does not want to answer their phones. They have lost me as a customer.

I have been having major mechanical problems with love seat. They were out once to " fix" problem and twice after that they never showed up. I was finally told by North Olmsted store over a month ago that I would be getting a new love seat. I called today to inquire status and was told by Kevin it would be after the second week of Dec. I tried to explain the seriousness of this unsafe love seat and he became very angry and yelled "why are you giving me attitude , I have nothing to do with service dept. If you want them to come out you will have to pay." I was mortified in how he spoke to me. This is quite unbecoming of a sales person. I have been a loyal as has my family Lazy boy customer for 40 years. NEVER AGAIN.

I ordered a living room set (Couch and 2 chairs) on 7-5-2020 online. I followed up in August once the 6-8 weeks expired. Was told it would be ready early October. I followed up Oct. 8th and got a response "due to covid" it would not be ready until January 2021! I have no living room furniture for the holidays!!!. I am cancelling my order based on poor customer service and reading the other custom4er reviews here online.

My sales person Judy Sforzlnl at the Pleasant Hill, CA store provided superb service in the furniture that I ordered. It arrived yesterday and I absolutely love it! The delivery staff were punctual, pleasant, and efficient in setting it all up. Thanks Judy for helping me design such a beautiful setting for my new home. You were outstanding. I highly recommend your services.

We recently bought two La-Z-Boy aniline leather recliners to replace two similar recliners also made by La-Z-Boy. The original recliners were in place for 14 years and the stitching on the arms failed, but otherwise they were OK. They were leather and except for the stitching were still very good looking. The new recliners were in place for less than six months and it was noticed they had faded a lot on the sides facing the windows. La-Z-Boy customer service was contacted and they refused to honor the warranty claiming fading is not a manufacturing defect. The advertisement said the leather would retain its colors (like the originals did) and the warranty does not exclude fading. Despite that, La-Z-Boy refuses to honor the warranty, and they blame us for the fading. If there was no manufacturing defect that caused fading as La-Z-Boy says then their advertising is false and deceptive because their claims of color retention are big, bold and are not amended with any statement about fading. Now we know by doing a lot of research that aniline leather has the worst possible fade resistance despite what the La-Z-Boy’s false advertising claims. We also know we are not alone in dealing with this problem. In fact there is a web site lazyboylies dot com that has been put up by a very mad consumer who seeks others with the same problem to join a class action lawsuit. This issue is moving through the courts. Go to the web site and register your name. There is no cost and once the class action lawsuit is certified we all stand to get our money refunded. This class action lawsuit will not cost us a penny and all that is needed now is upset customers of La-Z-Boy like me from all over the country to get La-Z-Boy’s undivided attention. I have gone to the lazyboylies dot com web site and sent in my name and email address. It is time La-Z-Boy and its lousy customer service gets to pay for how poorly it treats its customers.

Pretty certain this isnt the right review board. Bought mine from scs. Was so pleased that i bought my parents 1 too. 10 years later and still no faults at all i fancied a change, so just went for a look, bought a tamla corner and a 3 seat sofa, all in power recline. Had them 6 months now without a blemish. Well gone la z boy and scs for amazing customer satisfaction!

La z boy aren't on trust pilot, look at who owns it before you judge. Don't know how these sofas deserve such a low score on a site that's not been claimed by them!? 🤔 You guys who leave bad reviews, get a grip. My parents had theirs over 40 years, I'm onto my 2nd as I fancied a change of design. Always bought from scs, as have my parents, friends and family, not one complaint from us. Love the comfort, durability, design and strength.💪 Keep up the great work, looking forward to more designs in the future! 👏👌

Worse customer service ever from SCS in reference to my lazy boy sofa. Foam underneath the seats ahead bunch up due to a manufacturing fault however no one interested and constantly had to fight to get them out eventually repaired however has again happens again over a year later so now it’s starts again they are not interested in listening and all they want to do is charge you with no help. I would never buy anything from SCs And certainly the lazy boy is way overpriced and I have had nothing but trouble with both my sofas