La-Z-BoyReviews of lazyboy.com

Purchased a lounge at the end of June 2020. IT arrived close on the estimated 16 weeks delivery time. Was delivered with incorrect leg colour. Initially advised by La-Z-Boy that we would have to pay $300 for the replacement legs which was their error. They finally agreed to the supply the legs but now advise it will be 30 week wait for a simple component. (COVID) Product is fine but double check the sales order confirm exactly what you have ordered. Initial customer service was good but follow up when there is an issue is poor. Unfortunately, I will not use nor recommend this supplier.

Sofa dropped after few months we were told by the trader that we need to pump up the cushions after each use. Ridiculous thank you. The wooden structural frame broke. Wouldn’t recommend this brand here in the uk

Had purchased the sofa about 2 years ago S.C.S utter rubbish the arm side cushions have gone flat the seat that is mostly sat on has no spring in it feels as though your going to go through the back cushions look as though they belong to 2 different Sofa's . Would like a responds.

Purchased the lazyboy Tamla 2 Corner 2 static and have got to say it is not the same as the one I sat on in showroom at SCS Stirling where do I start, sat on what was my seat and I sunk right down and felt no support for my back have used a support cushion ever since the arm rest on that seat has flattened already with a noticible what I would describe as a pot hole. The seat on the opposite side is a little bit better built but still no where near the one I sat on in the showroom and the arm rest is holding up, now to explain the feeling I get when I sit on the seats from the corner outwards is hard soft even softer in other words it reminds of the nursery rhyme the 3 bears. No consistency whatsoever and creaks and croans away when you sit on and sit off.

I spent $3,000 for a La Z Boy sofa after a couple of years the leather has started to fade, wear and pill. It looks awful. I first contacted the local La Z Boy Showroom that I bought the sofa from. They said it was not their issue and refused to provide any support. I then contacted the home office of La Z Boy. They stated that is was my fault for not taking care of the sofa. I was supposed to clean the leather with soap and water, DAILY. This is a crooked organization. They will sell you garbage furniture at high prices and then let you hang out to dry, when it starts to fall apart. Do not buy La Z Boy furniture. It is a RIPOFF.

I purchased a sofa, love seat, rocker recliner chair , pillow, rug, and rug pad all from the Lazboy gallery in Chandler AZ on 09/05/2020. The sales person Candy said they would come out and make sure all the furniture would fit in our new house. Well that never happened and guess what it is now December 23,2020 and I have received just the sofa and rug pad. When I purchased these items I was told it would take 12 weeks from factory because of the Covid. Well it has been 16 weeks and not a sign of getting the rest of my furniture. I called yesterday to see where the rest of my furniture was and was told again no rug, no love seat and chair and the pillow. The chair and pillow are sitting at a warehouse somewhere. Why are they not sitting at my house? I was told I can cancel my order well guess what. I now have a couch and rug pad that goes with nothing and can not return them because I have had it for 3 weeks. Where is the Great customer service when I purchased these items. ???? I will not go back to any of the La-Z-Boy store as this one was in Chandler AZ. I did cancel my order, I will go shopping somewhere else,

I have an old la z boy chair which was fantastic. It still is very comfortable but suffered the effects of time. Because of this, I ordered two new la z boy armchairs. It seems that they are now made in China. At first, I thought that they were OK. Unfortunately, after only six months, the fabric is showing wear, the whole chair rocks and creaks and the cushioning is starting to sag. It is much worse than my old chair. I wouldn't buy another one and had it not been for Covid etc., they would have been rejected. Don't waste your money.

I did not realize and fully appreciate how great my experience was at Lazyboy until I ordered furniture from Potterybarn. I ordered two custom couches this year from LaZyboy. The staff at North Olmstead, including manager and sales associates were all friendly, helpful and knowledgeable. The couches were delivered without incident and within the original delivery estimate! My kids and their friends love the couches as they recline and have charging ports for their electronics on both ends of couches. We lost electricity recently but because I have the battery packs with couches, devices could still be charged. I like the couches because they are stylish. So a win/ win. Thanks LaZyboy and all the good folks at the North Olmstead store. I wish I had gone back to LaZyboy to order the chairs, and not Potterybarn. I will going forward!!