Sarah D.
Avoid La-Z-Boy like the plague!
Bought a lazyboy corner sofa with 2 recliners a few years ago. Had the sofa just over a year and the leather started to peel! Bearing in mind this is a £4500 sofa! We contacted SCS who were not interested in our complaint and were referred to Guardsman who wanted £50 not refundable call out fee just to even look at the issue. We paid this and were informed that the issue was 'wear and tear'. How can a £4500 sofa peel after 12 months when its purpose is to be sat on. Clearly not fit for purpose! I have since read many online forum entries from others with the same sofa with the same issue who have also had advice to say this is a manufacturing defect, yet SCS nor La-Z-Boy will not acknowledge. Why is no-one doing anything when there is clearly a problem with La-Z-Boy? This is a major sofa brand which is why we were inclined to purchase the product. We are now stuck with a sofa that should have lasted us years and years that is damaged throughout and therefore cannot sell on nor can we replace due to the money already spent. Brings me to tears! When are customers like myself going to be compensated for this issue????? Edit