La-Z-BoyReviews of lazyboy.com

Purchased a four seat corner unit in grey leather two years ago, Lazyboy pushed us back to our supplier SCS, we had to pay £60 for them to inspect. Their inspector said it was definitely manufacturing fault but his report said accidental?, asked for a review and was again rejected. Completely baffled by their approach, I will never buy a Lazyboy product or use SCS again , crooks.

If you want poorly constructed junk, go ahead and buy these products. Ours took 7 months to arrive (sofa, love seat, & recliner) and the quality is less that what I would expect to have a "Made in China" tag attached. No quality control that I can see. Should never have left the factory. Too many issues to list.

Bought 2 leather La-z-Boy recliners & a buffet. Aside the problem we’re having in respect of disputing the colour we have to what was ordered the quality is very poor. After 2 weeks the leather was puddling, the arms dumpling & the back indented. Not what you expect for c£4,500. Disappointed to find it was made in China when told by SCS made in UK. Dispute in full swing. Colour & quality. Wouldn’t buy from SCS or a la-z-boy again. Thought they were great quality, nope. The 14 year old one we got rid of was in better condition than this after 2 weeks.

Having been to the USA a number of times I was well acquainted with the lazy boy brand, so when I needed a new suite I purchased my lazyboy suite around 2012 (cost around £4500.00) as I was given to understand by all of the store advertising that it was made in the USA. Less than two later the whole suite was replaced under warranty due to surface peeling of the leather (which was supposed to be of a high grade). Less than a couple of years later more problems which involved replacing various parts of the suite. It's at this time I was made aware that the furniture was actually made in China. It's now been just under nine years since I purchased this suite ( my previous one different brand no longer available was nearly 15years old when issues started too occur and I decided to replace it (still have the original recliners in my summer house). The suite is now totally uncomfortable and is falling apart, so once again time for a replacement (due in a few weeks). Definitely not buying another lazy boy. If it were possible to give this brand as sold in the UK a zero rating then I would do so. Would advise anyone thinking of purchasing one of these, especially from SCS to think again. Service appalling, you have to pay a call out fee (non refundable) for warranty claims.

My daughter gifted to me a Lazyboy recliner 2 yrs.ago... it’s falling apart! I’ve been working with the service department since late November! Paid $135.00 to have a service person check the chair out...parts were never ordered!! I called the store because service was UNAVAILABLE!!! Finally got a salesperson that helped me...never did hear from anyone again...called store again...this time I was insulted and told to call service again where one never gets an answer!!! Sales person screamed at me to call service and wait until they answer it could be an hour and a half on hold...she said to wash clothes etc...while waiting...I WILL NEVER BUY THIS JUNK AGAIN...I have a $1600 chair that can’t be used...called service again at 9am...finally a human being!!! She said a service person will be out to me in late March! I’m sure the chair will never be right...waste of time and money!!

No customer services exists. Ridiculous company that overcharges for products made in China

I bought 2 power recliners in Lubbock, Texas from the Lazy Boy Furniture Gallery in Lubbock. after a couple months the cushions in the chairs collapsed. I called and was told there was a problem in production with manufacturing materials. They took my two chairs that cost me $2400 and added more cushions. They put too much in one and the other too much was added to the head rest. They were very angry when speaking with me. The chairs were never repaired correctly. I was told they would do nothing more. Too much money to spend on something these people knew were poor quality. Sad, this is what our country has come too. Everyone we deal with attempts to cheap us and these guy got away with it. Our attorney said there is nothing we can do.Beware, this stuff looks great in the showroom but chances are it is garbage. Garage sale quality.

We purchased a lazy boy sofa, two armchairs, all recliners, in December. £4000 worth, sorry but I think it is such poor quality, the fabric is so slack, where it should be pulled taught, there is puckering all over it the arm padding is poor. Really disappointed, will be in store to complain when we are out of lock down. I expected much better quality furniture.