La-Z-BoyReviews of lazyboy.com

Purchased a sofa and a power reclining love seat in March 2019. Love seat is a piece of junk. Repairs have been made three times to three different mechanisms. Now the reclining mechanism of the recliners have worn out. The back will no longer fully un-recline and I can hardly get out of the chair without pushing myself out.

Purchased a la-z-boy rocker recliner last year and it's done nothing but creak, squeak, and groan from the 1st day. Tried contacting them onsocial media who just fob off with an email address that no-one replies from ........ever. A year on from getting the chair and the noises from wood and springs is that bad I hate sitting on it. Massive waste of money from a company who has very clearly made its name in the past and is now riding the coattails of the good products no longer made!!

Brought a two and three-seater leather recliner sofas from Scs December 2017 then in September 2020 reported the leather was peeling on both sofas along arms seems and seats took out extra insurance with Scs, Castelan came out confirmed not accidental went back to scs who stated need to pay another £60 to have another report by one of their own technicians - he was a waste of time and my money, scs will not refunded my money for report despite asking me to take further photos because his wasn’t clear and asked if damage of both sofas clearly if the technician did his job correctly they would have clear photos and explained details about faults. End result scs offered as good will gesture to repair the small square area of leather and said this would be done in my own home. I am not sure if La-z-boy are aware that scs are selling sofas that cost well over £4500 including extra insurance to then tell customers tough luck you have had the sofa over two years these things happen - wow never ever will I purchase a La-z-boy sofa again nor step foot inside a Scs store the aftercare customer service is disgusting

Delivery times. I have ordered 2 sofas and i think having to wait 5 months for delivery is unacceptable.

I purchased a custom sectional sofa at the La-z-Boy galleries (apparently owned and operated by Lebco Industires) in Austin, TX on 10/24/20. I was told that delivery would take 4-5 months. I originally walked out but came back later and decided to buy even though I thought this was a very long wait time - Covid excuses or not. Approximately, 3.5 months after the purchase date, I decided to call the store and see what the status was only to learn that delivery had been pushed until May 2021 - - a full 7 months from the order date and 2 months after the estimated date! If I had not called, no one would have called me. That much was quite clear. The salesman, Larry, apologized, but his apologies ddid not provide my family with a place to sit comfortably in my living room. I had given away my old sofa to someone in need in December thinking that I could live without one for two months. Not being upfront with your customers is pretty disgraceful and perhaps an indication that La-z-Boy is purposefully deceitful with its customers. A $7,000 sofa deserved at least a heads up or some sort of priority in the queue. I was furious and horribly disappointed, but it only got worse from there. Given the first date move, I started calling the store again from mid-April, and now there’s a new wrinkle and more of a reason to expedite this order. I explained to each person every time I called that I just learned that I needed to have hip replacement surgery and I needed to schedule it for a time when the sofa would be here because I was going to need it – especially the reclining section for my recovery. I was told that May 20 would be the date that my sofa would be ready for shipping, and they would make note of the surgery and note the need to expedite this order. I called no less than 3 times from mid-April through May 21. Each time I was assured we were on track for a late May delivery. On May 21 I spoke to a salesperson (female) who admitted that there seemed to be a delay and that she would need to get the manager to research it for me and she promised he would call me back that day, but it looked like we were not talking about the “end of May” for delivery. He did not call back. I called him the next day and he said that he needed to do some additional research but, for sure, the sofa’s delivery was “slightly delayed”. He told me he was being transferred to the new store in Cedar Park, and he would call me back from there the following day with more details. He did not. So, I called the store yet again, spoke to a salesperson who transferred me to the new manager of the Austin store, “Stella”. She promised to call me back because she needed to call “corporate” to find out where the sofa was at this point in time. She actually called me back, but she had very bad news - - my sofa that was supposed to arrive in February and later pushed to mid-May, and then delayed to late May, had just now gone into the production line!!! Her best estimate was that it would be delivered by mid-July. I was offered a $560 discount in addition to free delivery, but none of that matters to me. I rescheduled my surgery for the end of June thinking I would give La-z-Boy some cushion time to ensure that the sofa would be here by then. I tried to Stella back on May24th and left a message for her with a female salesperson, who assured me that she would call me back. She did not, and as of this date has not. At this point, I need someone to expedite the production of my sofa and get it here by June 30 or provide me with a “loaner” from your showroom until such time as you can finally deliver the sofa, I purchased from you at the end of October 2020. It is beyond galling to me that La-z-Boy continue to hold sales, advertise on TV and elsewhere, open new stores and sell even more merchandise when they have not fulfilled their obligation to customers who purchased furniture well over 7 months ago. These are fraudulent business practices and it is utter nonsense at this stage to continue to blame COVID. I ordered a custom made etagere piece from an overseas country that was ravaged by COVID and was impacted by the Suez Canal problem, and that piece arrived today. By the way, I ordered it a month after I ordered the sofa. Because no one will return my calls, I’ve reported this debacle to the BBB and the Texas Consumer Affairs Division.

Purchased not one but TWO La Z Boy Fortune Style Full Size 92" Sofas (See# LB143687) and Reclina Rocker Chair for almost $6500 and it's now almost 3 years and the so-called leather/vinyl fabric is peeling off between the cushions, the padding is deteriorating to the point the wood frame is noticeable when you sit or lay down, and the leather protection warranty, time to consider your purchase at home of 3 days is not worth the paper its printed on. I used to be in favor of this brand furniture, but not any more. Be aware of anything you purchase today, it's not the same quality or product it once was, and their service and support is non-existent. CAVEAT EMPTOR

Garbage! We were past loyal customers and ordered 2 new, near the top of the line, recliners. Both chairs have cheap foam that after only 6 months sinks way down in the center like a very old chair. Also 6 months later and the whole house has to be aired out from the nasty fumes! Probably cheap Chinese crap. NEVER again!

We order a sleeper sofa at the Sarasota store at the end of Oct. 2020. We where told to expect delivery at the end of Jan. 2021, when we inquired about delivery we were informed that it would not be until the end of Apr. 2021 due COVID related issues. After a 7 month wait the sofa arrived but not with the air mattress that we had requested, it was supplied with the standard type mattress. When we called the Sarasota store we were told that our order was for sofa with gel cushions for the sofa not the sofa with an air mattress for the sleeper as we requested. Unfortunately the way our order was written it had no description, only the part number which was incorrect for the additional item we requested. After numerous calls to our sales person and the store manager there only option was for us to order and pay for the air mattress that we originally requested at an additional $500. Beware that if you order anything from the Sarasota Lazyboy store that you make them include a full description of what you are purchasing and also know that there will be absolutely no customer service after the sale as the do not seem to care about there customer’s satisfaction.