La-Z-BoyReviews of lazyboy.com

We've had a la-z-boy for about 4 years. Within the first 6 months the seat foam had collapsed, and without stuffing cushions under us it lead to bad backs. Now after 4 years it seems every piece of foam has died, even the arms dig into us. Most sofas last us at least 10 years without problems. This is utter rubbish which we are now replacing.

Our lazy boy 3 piece suite is rubbish, so light they rock whenever you move, colour has come off leather, already a chuck and scratches on a chair that's barely been used. No pets, grandkids visit but don't wear shoes in the house. Our old suite we gave to our daughter, is 16 years old and is still in better condition than this one at 1 year old. Never again will we be buying lazy boy furniture. It's cheap and nasty lightweight rubbish. I'm so dissatisfied and disappointed. So much money wasted on this pile of manure.

I purchased 2 Lazyboy leather sofas & a foot stall from AHF at Thurrock in 2017 and they were delivered early 2018. I could not fault AHF at the time as they loaned us 2 brand new sofas for over the Christmas period whilst we were waiting on our delivery. Last June during lock down I had Homeserve out to look at a dark patch that appeared on the headrest of 1 of the sofas & a cushion that had become flattened & uncomfortable. They changed the cushion even though there was no sign of collapse but it’s gone quite flat again but this isn’t the issue. They would not do anything about the dark mark and where I have cleaned it thinking it was a dirty mark, it’s got so bad it looks awful! Now I can’t clean it for fear of just making it worse. Literally the colour has come off the leather. I had Homeserve out again a couple of weeks ago & they say it’s not a manufacturing fault with the leather, it’s natural oils/grease from our body. I’m dumbfounded, Iv have a leather sofa in my dining room that is 20 years old. Had I been warned of this before I paid for my suite I would never have purchased it. I feel I have been sold furniture that is literally unfit for purpose and would have thought with the money I paid, it would have lasted longer than this. AHF have said they can only go by the report so my case is closed with them. They said I can get an independent report if I’m not happy.

I feel utterly let down by by LaZBoy and AHF in Kings Lynn. You buy a sofa with a 10 year warranty, assuming that this will never been needed. And being LZB it will go on for years and years ago. But within those 10 years, it has call outs for three or four repairs. Two of them being for the framework that breaks. Each time, it breaks in the same place, because of poor brackets and fitting. The repairman even said this was typical "china quality". Now it happens yet again, but is outside of that warranty, even though it is a known issue, they do not want to know. Probably won't of those times where they think "thank god that is out of warranty with that known problem... would have cost us £100s.".... They do not wish to know. They just push you to HomeServe who will charge around £70 just to take a look. If the issue was a brand new one, I'd get it, but this has happened many times. And now even the 'seat' is starting to feel the frame through it. Does this mean that LZB sofas have a 10ish year health-life and after that, don't expect quality?? AHF refuses to help, and even though they can see the Homeserve reports, and the same issues returning, they refuse to help the customer. LZB.... well they just refuse, period! Don't want to know. Two supposedly respectable companies, each with no thought of feeling for the customer. "Lazy" - yep.

Utter rubbish. Do not get tempted as I did through price to buy lazyboy. Not the original lazyboy any more but rubbish made in China. Foam flattened down in 2 months. Mechanisms rattled and became loose. Even the arm rests sunk. Lazyboy uk didn't want to know, refered me to the shop I had bought from, then got clowns out from homeserve. Although home serve were old retired, and not helpful, said that lazeboy is rubbish now.

To all on this page, please note that this complaint page has not been claimed by La Z-boy so you will not get a response from them .. for uk search trust pilot for La Z-boy you’ll then see the .uk company .. Bought a La Z boy manual reclining 2 cushion 3 seater sofa .. within 6 months one of the cushions has collapsed making it uncomfortable to sit in that seat .. SCS sent out technician .. HE confirmed verbally saying “seat was uncomfortable “ and “didn’t like the wide design rendering it to be problematic in the sense that you naturally sit towards the side of the cushion to operate the reclining mechanism..” Report done … needless to say report just said ‘foam settling in no need for repair’.. SCS reviewed the report a few days later with no further visit and concluded the same and would not repair or take up with La Z-boy.. 3rd email from SCS on the matter concluded that this would be their final response with me !! I contacted La Z-boy uk and they just told me to pursue with SCS (even though I told them SCS had made it clear they would not comment further on the issue) as that’s who they sold the sofa too !! .. complete attempt by both companies I feel to duck and dive in the hope you go away !! .. I have today reported to Trading Standards for their opinion..

I bought a recliner in June 2017. Fabric was terrible finally was told that the fabric had been discontinued. Stuffing in back of chair very uneven was repaired 3 times still not right. I was putting the leg part of the recliner down and a piece of black plastic that looked like a straw shot out from under the chair. Now the chair does not recline and the motor does not work. The repair man told me today that the whole frame of the chair is bent and broken. I am 73 years old and live alone. No way I bent the frame. Warranty is a joke. I have Lazy boy and Kincaid furniture all thru my house. NEVER Again will I buy from them.

Bought a leather recliner in 2017 for $1,500 on sale and also their 5 year warranty against damage. After 2 years or so the stuffing started going, the recliner always made loud noises when letting the footrest down and there are some scratches on the arms now. The 5 year warranty when read to me covers NOTHING that normally happens. It is a total rip-off. You have been warned now. BEWARE!