La-Z-BoyReviews of lazyboy.com

I bought a lazyboy sofa being informed they were good for posture , joke , most horrific thing ever after longer than half an hour I have backache , neck ache , knees hurt and general stiff ness all over my previous sofa of 28 years was far superior to this crap. Do not buy even at half price

Earlier this year, we bought our first sectional from our local La-Z-Boy store. The owner (franchisee) and staff were so helpful and patient with me. The sales rep let me film him pouring a staining liquid onto their patch of fabric, and, of course, it just rolled off, and it made me happy. (I'm a homeschool mom, and science is too fun.) This pandemic has negatively impacted all delivery services, and it's out of the employees control. Imagine having to sell furniture, and then tell the buyer they might be waiting 3 months or more for the shipment to arrive. Regardless of this, their customer service was/is remarkable, I enjoyed the experience, and my family will continue to patronize this business.

Forget the one star rating. 0 would be more appropriate, Avoid buying thier product as there aftersales are non existant and they do not call you back they lie to you and even after six months of calls and emails to SCS they cannot even get it resolved with them.

The overall physical construction of our $4200. recliners is fine, however the power and mechanical features are not. The rocking mechanism is very noisy, sounding like a sick cow, and the grinding of the power components is unsettling. The solution says their repairman, purchase a couple of rubber backed rugs and place them under the chair. Guess what? Didn't work after spending another $100. on the rugs. Called their service dept., NO RETURN CALL. Well, they got paid for the chairs and despite paying for an extended warranty, no solution. Had I been aware of the number of disatisfied buyers for LazyBoy recliners, I would have looked at other manufacturers. We are nearing 80 and don't appreciate being mislead or taken advantage of.

Lazy boy no longer offers quality furniture. They don’t stand behind there product even with a warranty. My brand new couch arrived with an overstuffed head cushion and it doesn’t align with the other two. They basically said that I’m stuck with it. It meets their standards…

Dealing with Lazy Boy has been frustrating, time consuming and they are robbers. Paid them $3200 for sofa, chair and footstool which was to be delivered. Ordered furniture on 10/31/20. It was promised to be delivered in March 2021. Called in March and was told it would take another 5 months. Called in August to see if the furniture was here. Yes it was. On date of delivery two men arrived with furniture. My husband showed them the room the furniture was to be put. Kid started arguing with husband that he could put it there. Kid gave me the option of leaving the sofa where he put it, blocking access to 1/2 of our house or he could return my purchases. My husband tried to work with kids to tell them how it would fit. Kids argued and refused to try. Kids left with furniture. I paid additional money for deliver service. This happened four days ago and Lazy Boy in Sacramento CA is refusing to resolve this matter. I've called on 3 different days and the salesperson Jeff Cable has not even bothered to return my calls. Will never do business with Lazy Boy again aND I have vowed to share this experience with every perspective Lazy Boy customer. I'm now contacting a local TV news company who investigates fraudulent business practices, BBB and the State of California Consumer Affairs.

I bought a laz y boy recliner through next online. I was informed there was 10 weeks delivery time which I was prepared to wait for therefore to my delight 2-3 weeks later I had an email from a delivery company informing me that my chair was being delivered the following day. The chair arrived as promised and to my horror it was very obviously second hand. It had some crumbled polythene draped around it, a crumbled Morrison’s carrier bag containing 4 spare legs! Why?? The old control toggle and somebody else’s order docket dated jan 2020 were included. The plug in for the recliner was absent. There were no instructions, warranty or fire safety tags attached.The wear and tear on the chair was shocking and was not the colour I had ordered,I could not believe what I was seeing and immediately contacted next demanding they remove the chair from my house immediately. I forwarded them all the horrendous photos but didn’t feel satisfied with their £40 goodwill gesture as I wanted answers as to how this had happened. I really wanted that recliner but cannot trust the company to place another order which is a shame as I felt it was extremely comfortable despite not being able to try in recline position.

I bought 2 sofa's which took ages to arrive. I was very pleased with them at the start they reclined and had moveable headrests. HOWEVER within less than a year the seats began to feel very uncomfortable as the foam was not supporting you when seated. I contacted the shop I bought them from who in turn contacted Lazy Boy. They sent out Homeserve to have a look. Their man, who was no more than 8 stone soaking wet, said it was normal settlement of the foam and he admitted that the foam they used was not as good as it used to be. There does not seem to be any industry standard for testing foam density. He pushed the cushion down with his hand to test it, how is that satisfactory??? I would never pay the extortionate for Lazy Boy ever again. For the price I paid for these 2 sofa's expecting them to last at least 10 years I could have bought cheaper ones every year and not had the same problems. Avoid Lazy Boy !!!!