La-Z-BoyReviews of lazyboy.com

Had my 3seater recliner about 6 months. It’s such bad value for money! There’s no way what’s in the scs showroom is the same as what you receive! The cushioning is beyond poor! 3k I won’t be able to get back so just in case you’re unclear, do not buy a lazy boy!

VERY LATE ON SHIP DATE BY MONTHS CANOT REACH ANYONE AT THEIR SERVICE DEPARTMENT. i HAVE AN ISSUE WITH MY CHAIR. TRIED TO CAL TWICE AND HELD ON FOR 30 MINUTES ON HOLD AND NEVER REACHED ANYONE. I CALLED THE SALES DEPARTMENT WHERE I BOUGHT IT AND THEY SAID SOMETIMES YO HAVE TO HODL FOR ONE AND A HALF HOURS

We bought $20K in furniture — the color/dye on the leather on our couch and recliners has faded or basically worn off over a very short period of time — I would never buy anything from this company ever again — totally rip off! We feel like such fools…

We bought living room furniture for about $11,000. While it was attractive it is overpriced and cheaply built. We have two vibrator, heater recliner chairs that were $2500 each in 2018 that don't begin to compare to less expensive recliners in another room. The recliner mechanism on one failed and it took an extended period with appointments that were cancelled to get it repaired. We also bought the 5 yr care plan and now both have discolored badly but the care plan we are told does not cover it... gee was I surprised.

I wouldn't even give La-Z-Boy 1 star! Placed an order for an L Couch in January, it finally came in in September. They didn't even bother calling me to tell me that it was in. I just so happened to walk into the store one day and asked where my 7k couch was....what a coincidence that it just arrived that day....sure 🙄....Set up delivery and had the worst delivery people. They tried to tell me that it wouldn't fit through the door to which I said to unhook the legs...poof! It fit through the door. The delivery guys had trouble locking the L Couch in place and spoke in Spanish...well funny, I speak Spanish! They were discussing a way to tell me that it was broken. I started a conversation with them in Spanish and...poof! The Couch all of a sudden fit together. It was in our home for 2 days before one side of the couch started bunching in the seat. Uhm, no, this should not be happening. I called the store and they referred me to their customer care number to set up an appointment for them to come out. Perfect, I thought. Annoying but this will get sorted out. Wrong! I have spent endless hours waiting to speak to a person at this customer care number all while listening to the song "Freebird" over and over on a non stop loop. No one has endless amounts of time to just wait like this and I always end up giving up after a good hour or so. I tried emailing them as well...I was responded to after a good 3 days and was asked for more information to which I very quickly provided. It's been silence on their end ever since and that was a good 10 days ago. I have now started to look around Google for what others may be experiencing and it's not looking good at all. Do not buy from La-Z-Boy!!! Your product will arrive damaged and no one will help.

Telladega is for taller heights but not 6 foot 3 and above. I am 5 11 it depends on where the lumbar region presses on your back to be comfortable. The back slips out of place or needs to be adjusted. My wife is 5 foot 6 and does have issues where lumbar and neck meet the chair for best support. My chair does NOT have memory foam in seat , would be a good addition. Leather is medium grade but not supple leather . Since other parts of recliner are synthetic, it would be preferred if leathers chosen for the parts that touch points seat and arms were a finer grade of leather but not pressed full thickness so good. Some reports are just one word comfortable that does not help to decide on size, comfort, adjustments, exchange policy of 3 days at my store is NOT acceptable and I was not aware it was so short, 30 days is customary. Also limited warranty is ambiguous designation. I have had lazy boy for 30 plus years , durable design , just needs some greater choice on leathers .

No follow-up as promised at delivery to fix DOA sofa. (Powered unit not working) Scratched wood flooring during delivery. Finally able to get power reclining to work on my own. Lazy service.

Do not purchase a rocking recliner from La-Z-Boy unless you want endless creaks, squeaks, pops and ping noises coming from underneath your recliner. I had to carry the chair to the service facility and was informed that no problem could be found. This chair is very annoying to anyone else in the room.