La-Z-BoyReviews of lazyboy.com

We have had our lazyboy reclining sofa 4 years. Within the first year there was sagging on the back rest, seat and foot rest. It looks like it needs more foam/padding. This has become more and more noticeable and now the sofa most definitely looks "old" - not something I expected after spending so much money. I would not recommend buying at all.

We bought a recliner sofa and chair. We ordered in February 2020 and got it in August .. by December we were already calling to get it fixed. The guy came out said "I know what wrong" he didn't even look at it ,.. touched it ... Or reclined it or sat on it .. he said the part will take a few weeks and we said ok.. and here it is June and nobody has called or came to fix it. I have wrote. .called .. left messages .. my husband just left another voice mail bc there is more falling apart in addition to what we have reported. We bought a throw away living room set at this little furniture shop and it lasted longer than this 7k furniture. I'm very disappointed bc I have a broken sofa with this huge debt ... Very disappointed

Purchased sofa, loveseat and chair ...approx $6K. Took 9.5 months to receive(31 Dec).. Loveseat and couch have bad buckling on cord around cushions and piced on front rather than back. Middle seat completely popped out in front (this will be repaired). Back cushions are not full and wrinkle. Side panel on loveseat already replaced. Really poor workmanship!! Professional upholster identified all the problems and Lazyboy will only fix 2....after trying to resolve for another 60 days. I will never buy Lazyboy again and recommend not spending good money on their products....for which they don't adequately resolve problems.

Lazy Boy suites are no longer made by qualified upholsterers in the USA they are made in the far east, mainly China. The frames are made in my opinion of flimsy plywood and soft pine wood and not the hard wood that the videos that you may view in the SCS shops suggest. SCS also use false review ratings to promote their sales based off the delivery aspect of the sale and not the product and Trustpilot allows this misleading exercise.

Bought a $3200 recliner on 1/2/22… took 3 months to get here. Now have used it about 10 times and it’s broken. And now been on hold for customer service for an hour just to talk to someone…this was a huge mistake

I lived in Florida. I bought 2 sofas and a chair from Lazy Boy. Last yeat, 2021 ordered a love seat and sofa. The quality is not the same. I waited 6 months for delivery. When the Items were delivered I didnt notice a seperation between the 2 sections of the sofa. The repair man showed up. His coments made me feel stupid. He said all you have to do is connect the 2 units. How would I know? I called the store and asked about a fabric care kit. I was told that would be another $45.00. L:ast month My electric recliner love seat is not lifting the foot or leg part. I called for service in Aoril. Someone called back and told me a service tech would be in the area in mid july. Bad service, long waits and inferriar product. It spells a bad product. I shopuld have went to Bobs, half the money and decent product.

Broken furniture delivered to my parents whom are in their 70s and whom waited 6 months for it. This company will not pick it up and refund them. They expect them to go pick something else out and wait another 6 months. Someone at this house is going to get hurt on this furniture and there will be even bigger problems for this company. $6000 living room set and its literally JUNK. The whole frame is broke on the back the delivery guy did it bringing in the furniture then also ripped the fabric trying to jam it in place with a screw driver. How can they treat seniors like this? Every time they call to resolve this they are offered ridiculous options like keep the broken sofa and come pick out new furniture that will take 6 months to come in. They gave their old furniture away and have nothing but a broken sofa in their living room. They need to work with a company that can get them something not only faster but not broke. The customer service was probably the most horrific I ever seen from the sales rep Stephen to corporate

We are long-term/repeat customers and our recommendation is to stay away from the "new" Lazy Boy team that seemingly care nothing all about customer support. We ordered new furniture back in August 2021 and after a number of delays they made their delivery on 19 April 2022; unfortunately the delivery team could not assemble the furniture because of broken pieces and misaligned feet and connecting brackets. They did send a delivery team representative out to address the problems again but they concluded they could not fix the furniture and that it would require help/assistance from a factory representative to figure out a way ahead. We are now more than 9.5K in the hole on this deal and the local O'Fallon IL store can't provide any answers other than we'll just have to wait a bit longer to see what, if anything, they might be able to do. In the meantime we have a room full of unusable furniture and the local store simply tells us that the sale was a SPECIAL order and is final! While I can understand the delay in delivery (given the state of our country) the quick brush-off on the part of the local store without providing any definitive answers is asinine. Stay away from these people.