La-Z-BoyReviews of lazyboy.com

Lazyboy use to be good just like everything else you bought. Lasted 1yr before the brace cracked in the front on both side's. There are several you tube videos on how to fix what a joke. Instead of running a wood screw threw to secure properly at base on each side you put metal wedges in to keep in place bound to fail. Simple wood screw! If you're going to make your product out of recycled crap at least take the measures to make it last more than a year. Never buying this cheaply overpriced brand again.

Dec 24 made my purchase. LZB is dishonest, the products on the showroom floor are not what shows up in your home. Have an issue? get ready for the run around by rude, condescending and arrogant sales managers. Once they make the sale in the showroom, and there's and issue, you're on your own customer service is a joke. Everyone (showroom *& warehouse managers) hide behind voice mails and emails. What a way to run a business, they use to be good, not anymore. No quality control and no customer. It must be hard working for a dishonest company.

Lazy boy, recliners are garbage. First one of the supports had a huge knot in it that gave away, and I had to sister support into it. Then a year later, one of the rivets popped out of the reclining mechanism. I do not recommend this brand.

As a former employee with a complaint myself I can totally agree with the customer complaints I am reading here. It is next to impossible to contact La-Z-Boy though their customer service number, even at the store level. It makes a work day difficult when, as an employee, you don't even want to answer the phone. I contacted the Better Business Bureau and got a direct number for their corporate offices in Monroe Michigan. Now my problem with them, My wages were $11 hr plus 2% commission. As Part of my pay plan is I am rewarded with a $1500 bonus if I write 200,000 in a 3 month period. I achieved this Weeks before I decided to resign my Employment With the Greenfield WI store under the management of Brenda. I was told that since I left 2 days before the quarter ended that I was not Entitled to my bonus. Is this just Sour Grapes since I left and in spite to cheat me out of my earned wages? Or is the is just a way to skirt around paying me what I earned and is owed to me because I quit? Had I been fired.... Would that have changed? I did what was expected of me. I worked the hours expected of me and this is a shame to treat an employee this. It is very telling WHO they are. I have already reported them to the Better Business Bureau. I plan on reporting them to the Department of Labor next, and if need be this will see court. It confirms my decision to leave this company. For those of you trying to reach their Corporate Offices (since at the store level... they refuse and are NOT qualified to assist you with YOUR service or complaints) Try calling: The district manager JACK La-Z-Boy Corporate Headquarters Monroe MI (734) 242-1444 You worked hard for your money, you visited their establishment expecting a quality product for your money. Not a runaround. Also their 30% sale is a standard sale at 90% of the time. They over inflate their prices to give you a false-sense of "value". They change it every so often so they don't get in trouble with Wisconsin's mark up laws. It's a shameless scam. CHRISTOFF ZDEB .

We ordered Redwood recliner junk from the day we received it. Three different repair men had to try and fix the shabby workmanship and cheap quality materials. Now the pressboard frame is junk and coming apart. Overpriced junky furniture. Now I have a store credit and I have to use it and buy something from La-Z-Boy that will still be junk .

NEVER EVER buy a La-Z-Boy product, they will not honour warranties, they will get you to pay call-outs with Homeserve and not refund they are just totally devious and untrustworthy AVOID AVOID AVOID 10 year warranty is a work of fiction, leather isnt covered, electrics aren’t covered, in reality nothing is covered. NEVER AGAIN

Bought a recliner for my aged Mum in care. Took three weeks to get it delivered even though it was in stock at the local store. First time it was turned on a power chord was severed. It's been sitting g in the corridor outside her room since. At 93 and with a bad back its distressing to see her not getting the benefit of a comfortable chair. r Repairs are outsourced . Point of sale washes their hands. Don't buy a Lazeboy. Not worth the money

I wish I would have read all of these reviews prior to purchasing the two recliners last year. We purchased our recliners July of 2022. We understood it would take a while to receive them. We did receive them in a few months later. This is when the hell began. If I was the owner of La Z Boy I would be ashamed. Not only is the product you are producing terrible so is the customer service and repair service. Something that is not shared with the customer is getting repair done to your chair is a 4 step process. 1. call repair center to schedule appointment on hold for over an hour. 2. repair comes out has to order part. 3. parts arrive at your house ( you are not told this) you have to call back to advise you have the parts and then schedule for them to come back out to fix party which means waiting on phone for over an hour again. 4. they come to fix chair. They leave and chair is not fixed as it now makes all these different annoying sounds and foot rest still does not work properly. Now we go to my husbands chair. He did not accept the first chair they delivered as there were too many issues with it. They built him a new chair, it was delivered making annoying noises. When repair man was at house to fix my chair he had them look at his and they told him the side arm piece needed to be replaced. They ordered the part. A few weeks later it broke and now the chair cannot be used. Going thru the 4 step program again. Called to schedule repair was on hold for over an hour. Called the manager at the store we purchased the chairs from, she called for us to schedule and was told they would give us a call back in 24 to 48 hours. Waited over 48 hours no call. Called store back and was told the return call time is now 3 to 5 days. this is just for a return call to schedule a repair man to come to our house! So unacceptable. I have a call into Melinda Whittington at the La Z Boy Headquarters. Let's see if we get a return call from her. La Z Boy is sure not what they used to be. I husband used to swear by their recliners. Now it appears they are cheaply made and quickly put together with no quality control on the product they are pushing out the door. They need to improve in several areas.