La-Z-BoyReviews of lazyboy.com

Ordered the Nevada 3 seater and love seat manual recliner. Sofas lovely and comfy but feels really flimsy. Doesn't seem like it will last any length of time for the price we paid

I have had a recliner chair in January 2023 and the leather is starting to peel off just reported it to the shop I purchased it from and I will never buy another thing off layzboy again

we bought a la-z-boy recliner in March 2022. the leather on the arms started peeling within 11 months. We contacted la-z-boy who sent an engineer out to inspect the chair. Their verdict was that it was not a manufacturing issue and therefore not their problem. the quality of their products is poor as is their customer service. Their warranty is non existent.

Repair service is non existent. Five time now they have canceled coming to repair the arm (frame) of my couch. Today was the last straw...they canceled but only after I called them for them to tell me the repairman had a family emergency. The 4 times before that he was sick. I've wasted another 3 hours of my day waiting and he didn't even have enough courtesy to call and say he wasn't going to make it. Grrrr. Told them to never send this same repairman again!!

As our grandmother has recently found herself with a hurt back, we’re shopping for a lift chair. First of all the sales lady is ABSOLUTELY in the wrong business! Regardless we find the right chair, just as we are about to pay another worker comes up to tell us this chair is sold to someone IN ANOTHER store. Needless to say, lazy boy lost our business. This way of business was all around bad.

I normally don’t write reviews; however, La Z Boy is so bad I felt I needed to say something. I purchased a sectional and chair which cost over 10,000.00, and it took over seven months to be delivered. I was told it was a U.S. made product with a great warranty. However, within hours of delivery the recliner broke. I looked under the broken footrest to discover it was made in Mexico. It took several weeks and numerous phone calls and emails to get a technician to respond. The technician said the footrest was rubbing on the carpet and said my carpet was the problem. I pointed out that the identical recliner at the other end of the sectional was not rubbing, and he said nothing. He made a minor adjustment, so recliner functioned but still rubbed on the carpet. The technician said that it was the best he could without La Z Boy authorizing additional repairs. The technician admitted that eventually the carpet would wear a hole in the footrest. In his report he said my carpet was the problem. I showed La Z Boy the specs. of my carpet proving it was not the problem and still they refused to repair or replace it. I spoke with the parent company, which said they could not do anything because each store is independently owned. Beware of La Z Boy, they sell a cheap product at a high price, and they will not honor their warranty.

It started off ok. The sales woman was showing me many different recliners and spending time initially. After we got the chair home, my other half had to put the top piece on. We paid fifty dollars to have it shipped from the warehouse to the store. No more free service there. We live in the same town and my other half has a truck so we picked it up; in two pieces. He put the back on the chair once home with difficulty. We called twice to get it on correctly and he is a contractor and puts things together all the time without issue. The cushion protruded out so much; it was not comfortable while sitting or reclining. After 2 phone calls to the store I decided it would go back. The sales person who sold me the chair was not available when we returned the chair. she had agreed that we could return our purchase within 3 days and come back and get the floor model. In the 3 day window my other half went to get the floor model. I called to let the local store he and worker we’re coming to get the floor model. The lady who I talked with acted completely ignorant of this situation and the sales lady who sold me the chAir was off and not available. My other half was paying his worker to help. End result is that the chairs have to be assembled and communication is poor at the best. once they make a sale is they could care less about the customer. This is ChiciCalifornia Now the test is to see if the. chair will hold up. Not worth 1400 plus dollars it cost for only leather on the arms and seat. I know I will not be back for other purchases

I didn't know, really, I didn't know that "Comfort Care" what the heck is that!! I didn't know how bad this company was. I would not have ordered anything. I ordered an office chair, bonded leather, $450. It arrived in a box from La-Z-Boy. The bottom plastic housing for is cracked and large pieces broken off. The La-Z-Boy emblem on the back of the chair is affixed crooked. There is also foam sticking out of the bottom of the back and a hole in the side of the back of the chair. I first called "comfort care" dumbest name ever. I was yelled at by Jamie because this is not their chair!! It came from a dealer. This is not my problem. I ordered from and made payment to La-Z-Boy - not their "dealer." I then called a local store where I was advised that they cannot take the chair back, they don't have the material to box it up to send it back. I told them that I have the box. The salesgirl that answered told me she would not give me a refund. She then hung up on me. I called back and spoke to Mark and asked who hung up on me? He said he asked both females working at the store and both denied hanging up on me. I spent nearly 2 hours on the phone trying to resolve this. Do you know you cannot contact anyone other than comfort care? Even corp. reception desk cannot forward your call to anyone but comfort care. This company is going down. Customer Service is the most important aspect of any company. La-Z-Boy does not have customer service anymore. Be warned, I wish I had read these reviews first. I have disputed the purchase through Synchrony. What a mess.