La-Z-BoyReviews of lazyboy.com

Service and quality of the furniture is awesome. Eddie helped us with everything we needed. And he was not pushy. Upstanding professional.

We bought 2 double recliner Lazyboy recliner couch. Both had to be repaired after the first couple of years. There warranty does not cover the tecnician repair. I will not pay for that name they have terrible service. The warrenty covers so little that is of no value. There is a reason every one give them a terrible rating!!

Our reclining sofa is sagging and needs replacement foam after we paid for a technician to check it out as it was still within guarantee. Emails to Lazy Boy customer service have stalled. They requested information from me which I provided quickly and they have not got back to me. I sent a chaser email and have had no reply to that either. Will not be buying anything else from them.

The only thing good about the chair is that it extends fully but it makes a horrible cranking sound anytime you open it up and then if you wanted to go back more it makes it more horrible cranking sound and I paid $1,700 I would never get another chair by them, I put WD-40 on every mechanical part underneath and it still makes the same horrible sound after 7 or 8 months it gets on your nerves also the neighbors

I purchased a La-Z-Boy chair approximately two years ago it cost $1200 supposed to be guaranteed for the life of the chair the actual part no children in the home both of us are elderly so we definitely didn’t abuse it. I purchased lazy boy because I thought they stood behind their name and their guarantee but the chair busted when I put it up one day for the feet to be elevated all the plastic parts underneath broke so I contacted La-Z-Boy and I did get the replacement part but nobody could fix it La-Z-Boy doesn’t offer anybody to service their guarantee it was going to cost me around $800 to get it serviced I won’t be buying another lazy boy I had a Lane recliner for 20+ years never had an issue I think I’ll go back to them

Very disappointed. The wife and I purchased our Lazyboy top of the line motorized sofa in Sarasota. We purchased the upgrade on the material which is fine. The cushions are the problem. After only 3years the foam has become so degraded it hurts our backs to even sit in them. We were told by the store manager they are out of warranty and noting can be done. I guess we we should have bought Chinese furniture instead of trying to buy American. At least the Chinese companies stand behind their products. so much for buying Made in America. This was our third set of Living room furniture from Lazyboy.

One year and the Paxton sectional we purchased looks and feels like it's 20 years old! Terrible pilling and fuzzy! They want to charge me $160 to look at it. The customer service person told me to shave my couch! No shaving will help this- trust me! The fabric is defective and I paid premium for this piece of furniture and will not pay anything more! Don't buy furniture at La-Z-Boy!

Ordered the Jay reclining sofa and loveseat in July, received December 2021. Within a week the sofa AND loveseat cushions started breaking down. Many calls to “comfort care” they finally sent a inspector who ordered new cushions. Not notified of inspection results but received 4 huge boxes. After a few days I called “comfort care” who informed us they were replacing cushions. By this time the leg rest on one recliner wasn’t working. A person came replaced the cushions and LEFT THE BOXES AND DEFECTIVE CUSHIONS and said they don’t take them. Within a few days the replacement cushions and parts were breaking down. The inspector said they are UP TO MANUFACTURER’S specifications. I asked for refund or store credit and was told by Comfort Care rep. Valerie they were not going to do anything. I then emailed corporate office CEO, VP, Marketing, Community Support and every email I could find at corporate with pictures of the furniture. Within days I received a full refund. This all took over 9 months of constant complaints