8am LawPay Reviews | Read Customer Reviews of lawpay.com

8am LawPayReviews of lawpay.com

4.5482 reviews
Administration & Services
3700 N. Capital of Texas Highway, Suite 300, Austin, Texas

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8am LawPay

About 8am LawPay

8am LawPay is a trusted software company that’s empowered legal professionals for more than 15 years. LawPay Classic helps firms get paid quickly and easily, and accept payments in compliance with IOLTA guidelines. It’s the only payment technology vetted and approved by all 50 state bars, 60+ local and specialty bars, the ABA, and the ALA.LawPay Pro offers this secure payment processing alongside billing, invoicing, and time and expense tracking capabilities—for a more efficient, profitable firm.Request A DemoSign upLearn More

8am LawPay (lawpay.com) has 482 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: lawpay.com
Website: lawpay.com
Category: Administration & Services
Location: Austin, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 7% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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8am LawPay reviews

Showing 28 reviews with 1 star · Clear filters

Natalie B.
Apr 9, 2020
Too expensive for the attorney.
Too expensive for the attorney.
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John E.
Jan 10, 2020
I was told by customer service that all…
I was told by customer service that all merchant fees would be refunded when a charge was reversed. However, when I reversed the charge they refused to refund all the merchant fees despite them admitting it was their fault! Had I known this I wouldn’t have reversed the charge!! It cost me $950 which outweighs any benefits this company could ever provide!
Response from 8am LawPayJan 10, 2020
Thank you for taking the time to give us this feedback. We've informed our Client Success team of this matter and our Support Manager will be reaching out to you directly.
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aa
Jan 9, 2020
No electronic statements make…
No electronic statements make bookkeeping a problem for my law firm.
Response from 8am LawPayJan 9, 2020
Thank you so much for providing this feedback. We've heard this from other customers as well and are in the process of creating electronic versions of our statements. Once they go live, we would love to get your feedback on the new version!
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Shannon S.
Sep 30, 2019
I paid my lawyer through Lawpay
I paid my lawyer through Lawpay, and the amount ($5000) was deducted from my account in less than 24 hours. But then I terminated my relationship with her, and she agreed to refund me $4500. This refund has still not arrived, and this is the third business day. She told me to contact Lawpay, and the customer service representative was very short with me and said she could not help me, and that I should contact my lawyer. But the lawyer told me to contact Lawpay. This is not working well on the client end. The customer servie representative (Valarie) hung up on me. Update: Jeff Stringer did help me eventually at Lawpay.
Response from 8am LawPayOct 15, 2019
Hello Ms. Stoney, We received your comment regarding your recent interaction with our company. Your law firm is a client of LawPay, and we are responsible for managing payments for the firm. However, for security and privacy reasons, we are not able to facilitate refunds or discuss specific client transactions with anyone other than authorized personnel from the law firm. Payment inquiries should be done directly through your law firm. It is highly unusual for a law firm’s client to contact LawPay directly which created a bit of confusion with our team. As a result, we have discussed with our support team and have used this particular call as a training opportunity to better manage any future calls of this nature. We work diligently to maintain a very high level of service for our clients, and regret you had a frustrating experience contacting our office. Thank you for the feedback, and we sincerely hope your refund issue is fully resolved. The LawPay Team
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