8am LawPayReviews of lawpay.com

There are two annoying things about Lawpay. First because I access my account from a couple different computers/phones, it seems like I am continuously having to validate my account. Every 30 days seems a bit much (my old card processor didn't do that). Second, when I'm using my phone to send a "quick bill", I go to lawpay.com but there's no login from that screen. I just spent a minute poking around looking for it. Then, of course, I have to revalidate my phone and wait for the email. So 5 minutes rather than 30 seconds...On the plus side it's a good payment processor so hopefully they'll take my suggestions constructively.

Could Use Improvement on Affirm Credit. No one bothered to explain that when client's apply to finance their legal fees, if they are approved, they are asked to pay a large down payment. If they had that large down payment to make, they'd just pay it toward their legal fees. We do love the automatic scheduling option for recurring payments.

Relatively easy setup and live competent support by real people not AI robots. In a recent trend of waning customer service quality, LawPay goes out of its way to support client customers, incentivize and fix problems to keep clients happy. That's my observation so far in 2-mo timeframe - Thanks!

Problems: Monthly statements are printed in tiny type and come in the mail, too late to be of use in evaluating the previous month's client payments. There is no advance notice of the amount of the monthly LawPay charge to the lawyer's operating account. Occasionally mystery or phantom charges show up - very small charges to the operating account, connected with the trust account, when there has been no trust account activity. Overall, the service is quite good and reliable. It affords peace of mind in making sure that trust account and operating account payments are kept separate. I have once or twice had a client make a payment into my trust account that should go into the operating account, so a warning to the client on the trust account charge page might be in order.

I really like being able to send links for people to pay.

Overall LawPay has been useful in getting invoices paid and we would recommend it. There are some functionality/cost improvements that could be made, but nothing that would deter us from using the service.

Works great. Just wish the fees were not as high for our business.

Has everything I need to process payments!