LawnGuruReviews of lawnguru.co

My regular lawn man was ill so I looked for alternate service. I selected Lawn Guru & they responded quickly, however when they arrived they started service without a knock on the door (I work from home) or text. I looked up and they were packing up. I reviewed service from my camera & saw a HOLE in my new vinyl fence, I ran outside & asked how are we gonna resolve this, when we went out to inspect, also notice they did not edge the fence line. I was livid that they were packing up & not have the respect or DECENCY to admit their damage to the fence. I had to run inside for a call & these Mickie Fickie's took OFF. The name of the service guy is Delson & his actions were unprofessional. He claimed I had an object in my lawn that he ran over. That's a LIE, I'm an old woman with a well kept yard, I have no kids, animals or foreign objects littering my yard. I wish there was a way I could attach the photos.

Probably the worst experience with a company I’ve ever had. The app is ok and lets you book services through it but the contracted company did half of the work and then left never to return. Then LawnGuru makes me jump through hoops just to get a whopping $10’s off my bill that was well over $100.

My daughter hired Lawn Guru this past week. They we due to come on Monday 3/16/26 however they came on 3/15/26. When they showed up, they welcomed themselves into my backyard with no announcement or anything! They just opened to gate and started mowing. If this is a business, then give the customer common courtesy of coming to the front door acknowledging who you are and then start work. Let's get to the lawn job. Looked sloppy and very rushed. The work was incomplete. Proper clean up was not done. The yard looks like a kid or a newbie did the work. No pride was taken in the work done. Looks like they just wanted the money and left. Absolutely unacceptable! I've asked my daughter to cancel the service. I don't want them to EVER touch my yard again!

Will never use again. Incorrectly quoted and communication is horrible.

AVOID. Fraud. I cancelled an order for snow service and then had to shovel due to emergency need to be able to get to a hospital. Next day, someone claims he performed the plowing at my house. He had done nothing. In fact I had not cleared all the snow, but he didn't know that because he never drove down my driveway. I sent photos of this to LawnGuru and opened a ticket. So They closed my ticket rather than address it. They are worse than nothing. Better if they were not there, wasting time and taking money, and wasting more time.

They suck . Customer service sucks and text messaging sucks they don't get back to you. I signed up for snow removal and the guy bailed on me. Contacted customer service and they said they were looking for another provider. That never happened. I canceled with them and got someone local. They suck....

The past few months, the service was good. I rate the plow driver a 10 but customer service a 1 I was notified via text of an upcoming plow. Within minutes, I replied "skip" Thank you. Received response and the next day, they plowed my property. When I inquired about the error, I was berated because I included thank you on the next line. When did courtesy become outdated? If they only wanted "skip" the app should only allow that. Unbelievable! I'm disputing the charge with my credit card and wished I read the latest reviews back in November. Worst of the worst in customer service!

I requested snow removal if it could be done in a 24 hour period because I was having a party. No one picked up the job so I did the shoveling myself. Then today, two days later, someone came out to do the job. I told them no and that it was already done. They charged me the full $86 for the job even though they do nothing! It’s very hard to get any customer service and there is no phone number for customer service, only for sales. Terrible experience!