LawnGuruReviews of lawnguru.co

Response from LawnGuruOct 25, 2026

Hi Takuji, thank you for your feedback, and we are so sorry to hear about your experience. To help clarify, our basic mowing service does not include bagging grass clippings, but it is available as an add-on request through our special services anytime you need it. I’ve had our support team look into your account specifically, and they’ve reached out via email to assist you further. Please feel free to reply directly to that email if you have any questions—we’re always happy to help!

Response from LawnGuruOct 22, 2026

Hello! Thank you for sharing your feedback with us! We’re glad to hear that LawnGuru has been a helpful tool for filling schedule gaps and that you appreciate our quick payouts and ease of use. We’d love the opportunity to clear up a few misunderstandings regarding our provider payouts, job pricing transparency, and how we handle overgrown properties. LawnGuru is committed to fair, transparent pricing and providing full support when a property condition doesn't match the job details. Because we care about your experience and value our partnership, I will have someone from our Provider team reach out to you to clear up the details listed above. Thanks again for being part of our provider network!

Response from LawnGuruOct 23, 2026

Hi, Rich! Thank you for sharing your feedback. We understand how important fair compensation is to your business, and we're sorry that your experience with job payouts and overgrowth requests has been disappointing. We want providers to feel confident about the jobs they accept and know that requests for additional compensation are evaluated fairly. Our team is reaching out to you via email to provide further clarification on how job payouts are determined, pricing transparency, and our overgrowth review process. We'd also welcome the opportunity to revisit any specific requests you feel may not have been handled appropriately. We appreciate the work you do as a LawnGuru provider and the opportunity to address your concerns directly.

Response from LawnGuruOct 21, 2026

Thank you for taking the time to share your detailed review, Lisle. I am so sorry for the inconvenience caused by the scheduling delays and for the service quality falling short of your expectations. This is definitely not the standard of service we aim to deliver! I have forwarded your concerns directly to our support team, and they have already reached out to you via email to address this. We truly appreciate your feedback and look forward to the opportunity to turn things around and improve your experience moving forward!

Response from LawnGuruOct 21, 2026

Hi, Michael! Thank you for bringing this to our attention. We're truly sorry about the claimed damage to your property and the frustration of seeing the same provider assigned to your home again after you had already reported the issue. We understand your concerns, especially given your previous experience. As outlined in our terms, LawnGuru providers operate as independent businesses and are responsible for damages arising from their services. We previously shared the provider's business information so you could pursue your claim directly with them, and we'll be resending those details via email shortly for your convenience. Our team is also reaching out to you to help ensure you're matched with your preferred crew for future services. We truly appreciate your continued trust in LawnGuru and the opportunity to provide you with a better experience moving forward.

Response from LawnGuruOct 21, 2026

Thank you for taking the time to share your feedback, Justin! We are so sorry for the inconvenience you experienced. I can see on our end that our team has already sent an email regarding your concern. Please know that providing a great experience is our priority, and we’re fully committed to getting this resolved for you. Please check your inbox and reply back to us whenever you get a chance so we can take care of this right away!

Response from LawnGuruOct 20, 2026

Hi Alan, I am truly sorry for the inconvenience these scheduling delays have caused you. We’ve looked into this on our end and just sent an update to the email address on file for your account. We genuinely appreciate your patience and for sticking with us—thank you for being a valued part of LawnGuru!

Response from LawnGuruOct 20, 2026

Hi Kimberly, thank you for sharing your feedback with us. We are so sorry to hear about the confusion and lack of reply regarding your lawn care service. Providing clear communication and thorough service on every job is very important to us. When we reviewed your account history, we were only able to locate your snow removal services with us, so we want to make sure we have the correct details. Please reach out to us at [email protected] with your account info so our team can look into this right away and assist you directly.