LawnGuruReviews of lawnguru.co

Response from LawnGuruOct 23, 2026

Hi, Seletha! Thank you for bringing this to our attention. We're truly sorry for the repeated scheduling delays and lack of communication you experienced. We understand how frustrating it must have been to expect regular lawn maintenance, only to have your services delayed without the clear communication and reliability you were counting on. This is certainly not the experience we want for our customers, and we take your concerns seriously. A member of our team will be reaching out to you via email shortly to look into what happened, address your concerns, and explore how we can help improve your experience moving forward. We appreciate you giving LawnGuru a chance and hope to have the opportunity to earn back your trust.

Response from LawnGuruOct 23, 2026

Hi, Edith! Thank you for taking the time to share your feedback. While we're glad to hear that you have a positive impression of LawnGuru, we're truly sorry that your experience with your assigned provider was disappointing. We take concerns like yours seriously, and we want every customer to feel confident and comfortable with the professionals servicing their property. We'd appreciate the opportunity to better understand what happened and address any concerns you may have. Please reach out to our team at [email protected] or through our live chat so we can look into your experience and explore how we can make things right. We genuinely value your trust in LawnGuru and hope to provide you with a much better experience moving forward.

Response from LawnGuruOct 23, 2026

Hi Will! Thank you for sharing your experience, and I'm really sorry your first service with LawnGuru turned out this way. I had one of our team members personally look into your case and can confirm that your service has been fully refunded. A confirmation email has also been sent your way. I also wanted to let you know that the provider's account has been suspended and is currently under review. I understand how frustrating it must have been to deal with these issues, especially after giving the provider multiple chances to make things right. If you ever decide to give LawnGuru another try, I've made sure you won't be matched with the same crew again. I've also added some discounts to your account that will automatically apply to your next service. I know this wasn't the experience you were hoping for, and I appreciate you giving us a chance in the first place. I hope we'll have the opportunity to turn things around for you someday. In the meantime, if there's anything else we can help with, feel free to reach out to our support team at [email protected]. We'd be happy to help!

Response from LawnGuruOct 23, 2026

Thank you for bringing this to our attention, Marilyn. We're sorry you're still having trouble accessing your account, especially with the snow season approaching and needing to update your payment information beforehand. We understand how frustrating it can be when you're unable to get past the login process, and we want to help get this sorted out for you. After reviewing your account, we've identified what may be causing the login issue. A member of our team is reaching out to you via email with instructions on how to access your existing account and update your payment information. We appreciate your patience and hope to have everything ready for you before the first snowfall!

Response from LawnGuruOct 22, 2026

Hi, Garet! Thank you for sharing your feedback. We're sorry to hear that using LawnGuru has been such a frustrating experience and that you've decided to move to another lawn care company. We understand that finding dependable service should be simple, whether you need a one-time mow or recurring lawn maintenance. Our records show that you've had one service with us, which was a one-time cut booked on May 12, 2026, and accepted and completed by a provider that same day. However, we recognize that this may not necessarily reflect your overall experience with our platform or the difficulties you encountered. We'd appreciate the opportunity to better understand the difficulties you encountered and see how we can help. Please feel free to reach out to our support team at [email protected] so we can look into your concerns more closely. We appreciate you giving LawnGuru a try and regret that we weren't able to provide the experience you expected.

Response from LawnGuruOct 22, 2026

Hi, Ray! Thank you for taking the time to share your experience and for bringing these concerns to our attention. We're truly sorry for the repeated scheduling delays and the condition of your lawn when you returned home. We also apologize that your previous request for assistance went unanswered. While we don't currently offer phone support, our team is available through live chat and email to provide personalized assistance. A member of our team will be reaching out to you via email shortly to review what happened, address the concerns you've raised, and explore options for finding a more reliable provider for your future services. We value the trust you've placed in LawnGuru and appreciate the opportunity to make things right and provide you with a better experience moving forward.