LawnGuruReviews of lawnguru.co

Terrible!!!! I paid for service but no one showed up and they will not response to any messages. Stay away!

I contracted with Lawn Guru May 12th asking them to begin a bi-weekly mowing the week of the 17th. They gave me a local service provider who said he'd start on the 20th. He was a no show but messaged he'd be there on the 21st. Another no show. I messaged back asking if he would definitely be there Friday 22 May. He sent back YES. Another no show. Weather was fine all 3 days. I cancelled the service when he said Saturday was OK. Now 3 days of rain & lawn is 8" tall!

I have been trying to cancel my service. There is no one to talk to. Customer service is nonexistent, you text a request no answer back. They charged my account even though the grass cutting was not done. I have written a request appropriately 4 times no response back. They continue to send cutters. I am frustrated..

My usual lawn maintenance person hurt his back - my grass was out of control. I found this app - great. The guy showed up - said I can do clean- up - asked the cost - almost $600!!! I have a very small property. Said no thanks. Received a text - responded with disappointmentin cost - nothing back. I think good for a quick emergency maybe - anything else - nope Look out for a hard sell Also - my guy is back...mulch....clean-up....new.plants- $220.

Terrible. Never received service.

This company is not dependable. Work is half done, and customer service is not valued. I’ve currently been waiting for someone to respond to my concerns from almost three weeks ago. All i received is somebody will get back with you within 24 hrs.it has been weeks as i mentioned.. Marc !! Terrible customer service

I initially booked service with Lawn Guru, but canceled the original appointment due to concerns about customer service before work even began. After being offered a coupon to retry the platform, I decided to give it another chance. Unfortunately, my second experience was even worse. I specifically paid extra to select a particular service day, rearranged my schedule, returned home on Sunday expecting completed lawn service, and found that the pro had completely no-showed. There was no proactive notification, mitigation effort, update, or outreach from Lawn Guru, despite the platform clearly knowing the provider failed to appear. What made the situation more frustrating was the lack of accessible customer service. There is no direct phone number for support, and when I raised concerns, I received a response stating, “I know it seems counterintuitive,” which honestly only reinforced the issue. If something requires that level of explanation, it probably is not intuitive or customer-friendly. To make matters worse, I then attempted to delete my account using the same login credentials I had just used successfully, only for the system to repeatedly claim my password was incorrect. Between the no-shows, service failures, inaccessible customer support, account issues, and the fact that I paid extra for a guaranteed day selection, this experience was not acceptable.

Lawnguru is just a scam! It's my stupidity that i was hoping they might get better and tried but they are pain the neck including the providers they have who have no seriousness on the commitment made to the customers. Specially for lawn mowing they purposefully delay and charge extra for the services. Worst experience ever and i'm done with these guys! don't recommend to anyone for any of the services and they are only to steal the customers money.