LawnGuruReviews of lawnguru.co

This companies service is Horrible. Its a good chance the contractor they choose will not do a good job. They first sent a guy out and then he quit in the middle of the job. So they refunded me, my money, and I told them, I didn't want him coming back and I don't want to use a service. Today they call me while I'm not at home. And tell me that somebody's gonna be there. In about 15 minutes, and I couldn't get home to tell them to stop. So they pretty much forced me to get the job done. And didn't even cut my whole backyard and left trash everywhere.And my back gate open. Fair warning Do not use this service!

After $100 mowing fee, yard was still full of 3 foot high weeds. No trimming done with mow. And this was for a Townhouse back yard. (Very small yard.) Too bad Trust Pilot doesn't allow photos.

Horrible. Constant no-shows and customer service does nothing. Then charge more when your grass is over 6 in b/c their providers don’t show up.

Horrible service. Poor execution and policies. Need new leadership! They dictate schedule which could change the day before mowing. Difficult to cancel service as there isn't any...

My daughter signed up for lawn service for me. No one ever showed up but she was charged. Reaching customer service was just about impossible . Tried reaching customer service to no avail. Then left a message and they said they would call me back . No one ever did.

I signed up for biweekly lawnmowing service. No one ever called even after requesting a call.. Just kept getting text messages in app that said unable to provide service due to weather for 3 weeks and then 4th week it said for mechanical reasons. After 4 weeks of no service my husband decided to just weed wack the lawn till our tractor could be repaired. What's the point of signing up for service if no one provides service!!!!

My experience with LawnGuru has been extremely frustrating and disappointing. I signed up for recurring biweekly mowing because I needed a reliable service—not because I wanted to spend weeks tracking down a provider and trying to get someone at the company to respond. On July 1, my assigned provider arrived but told me his mower had broken and that he would return the next day to finish the job. He never returned. On July 7, after I reached out because my lawn still had not been cut, he told me the LawnGuru app was malfunctioning on his end and that his jobs were not visible. I was understanding because equipment problems happen. However, this is exactly when I expected LawnGuru, the company managing the service and payment, to step in and resolve the problem. Instead, my lawn remained uncut while I was left trying to get assistance. I contacted LawnGuru through its support system and submitted a formal request explaining that I had already been charged, had not received the service I paid for, and did not want to be charged again while the previous service remained unresolved. Days later, my request was still simply marked “In Progress.” What makes this situation even more concerning is that LawnGuru’s own terms state that payment for a provider service is due upon completion of the requested service. Yet I was charged despite the mowing not being completed. Meanwhile, my grass has continued to grow because LawnGuru failed to arrange for another provider or provide a timely resolution. Their website prominently advertises a “Guru Guarantee,” stating that if customers are not 100% happy, they should notify the company within three days and LawnGuru will send the provider back to make it right or issue a refund. I reported the problem and repeatedly attempted to get assistance, yet neither of those things happened in a timely manner. The most frustrating part is the lack of accessible human customer service. When a company operates a platform, processes customers’ payments, assigns providers, and advertises a satisfaction guarantee, customers should not be left caught between a provider experiencing problems and an unresponsive support system. I also find it troubling that LawnGuru prominently displays a 4.7/5 rating from more than 3,000 “verified LawnGuru Reviews” on its own website, yet I could not find an obvious way to leave a review about my own experience there. My experience has been dramatically different from the overwhelmingly positive picture presented on their website. At this point, I am not asking for anything unreasonable. I paid for lawn service and expected my lawn to be serviced. When the assigned provider could not complete the job, I expected LawnGuru to arrange a replacement, communicate with me, and ensure I was not charged for an incomplete service. Instead, I have spent considerable time trying to resolve a problem that should have been handled by the company. Based on my experience, I cannot recommend LawnGuru. Customers considering this service should be aware that if something goes wrong, getting timely assistance and accountability may be far more difficult than the company’s marketing suggests.

I have scheduled with this company twice. The first time no one showed up but I gave them another chance. After the second no show I canceled and hired someone else. They ignored my cancelation request, sent the contractor and charged me anyway! I can't get in touch with anyone to have a discussion. Even if you are desperate, don't use this service! In fact, don't walk away......RUN!