Last Minute TravelReviews of lastminutetravel.com

Got my flights canceled

Boek nooit een vliegtuigticket bij Last Minute. Ik moest annuleren wegens een polsbreuk. Contact bijna niet mogelijk. Heel beperkt via chat. Alles geprobeerd, maar nooit bevestiging van annuleren gekregen. Werd van kastje naar de muur gestuurd. Het geld van mijn 2 vriendinnen en mezelf ben ik kwijt. Quotering: 0 !

The airline cancelled my flight 8 months ago, and I am still waiting to receive the refund for the flight. I have contacted lastminute.com multiple times asking for a refund, but they just keep telling me to wait and that the refund will arrive soon.

Awful customer service as a whole please listen to the reviews I didn’t look at the reviews before working with them. They cancelled my second half of my flight in my package and left me in my destination without a flight home which I then had to book elsewhere. They are saying I authorised the cancellation when I provided all details of communication proving i didn't they started to ignore my emails, just downright fraudulent.

Booked a trip that had a total of £900 with £50 deposit. Then I read reviews on the hotel and they were awful (READ REVIEWS BEFORE BOOKING). So I then cancelled and rebooked a different hotel, and got charged £557 cancellation fee even tho I cancelled within 2 hours of booking. Biggest legit scammers out there

I wish could give this firm the Last Minute Travel zero (0). Worst ever nightmare. I bought ticket and made error in the date of travel because I needed to travel to UK to attend funeral. I immediately sent them email to rectify my travel date to 28/12/22 and also changed the date of travel on the App but it took more than 5 days to get changes which was not to my liking. I had to another ticket and fly out on the 28/12/22, As they could not change my ticket. I asked for a refund, I was threatened and harassed by so called customer service staff based in Eastern Europe - Albania etc that I will only get 15% refund of the full amount. This is shocking and disgraceful beyond believe. This firm says on their app and website they’re care about providing decent customer services and provide immediate services to imminent travellers but it’s all lip services and ugly lies. Never trust them. Please do not ever purchase airlines tickets or have any dealing with this business or their subsidiaries. Take heed. I’m going to write to my Solictors, FCA and citizens advice services and seek legal advice and hold this scumbags accountable. Please and please keep Away from Last Minute travel, never believe or trust their garbage sales misleading language.

Ho comprato una vacanza a Lanzarote che é stata annullata causa cancellazione volo, chiesta una chiarificazione hanno risposto che avrebbero cercato un altro volo, cosa mai avvenuta, quando era il momento di rimborsare hanno pagto solo un terzo circa dell´importo, ho telefoato parecchie volte e fornivano sempre spiegazioni diverse, inventandosi storie senze senso tipo che non era colpa loro ma perché hotel non voleva restituire soldi, cosa non vera perch´era tutto stornabile secondo il sito, stó incominciando a pensare che non rivedró mai piú quei soldi, quindi fate molta attenzione

Please don't use lastminute.com I went from UK to Sydney Australia. I feel lucky that I got there and back. They offer a check in service which, as far as I can tell literally NEVER works, but far worse than this, was that I *paid* for transfers between the airport and hotel. These turned out to be with a company that doesn't even exist. So, there I was, half way round the world alone, stuck. The voucher said not to leave the airport without contacting the supplier, so, an airport employee luckily helped me. I DID get through to a human, who CLAIMED to have arranged an uber. He gave me a registration number and instructions on how to find the place to get an uber from. When the care arrived, he would not take me to where I was staying, but wanted to drive me to a suburb I had never heard of. At this point, I am alone, half way round the world, in a car with a stranger who is emphatically refusing to drive me anywhere except an out of the way location I don't know, in the dark. I find this DEEPLY disturbing. "luckily" a group of young people arrive who WANT to go where he wants to go, so, I get out of the car, and am now even more stranded. In the end, I went and got a regular cab. I did the same on the way back since I didn't need to ruin my holiday being terrified. On my return, it transpires that it is impossible to contact lastminute.com to get refunds and tell them how wildly dangerous this is. I should not be grateful to be out of pocket in order to still be alive just for going on holiday.