Landmark Home WarrantyReviews of landmarkhw.com

Called for A/C repair on Sunday. The guy came out Monday & said we needed a motor & that he would order it. (I had to beg him to come out). He promised to come on Wednesday to repair - he never came. I called the co & they said he had never requested the part. I cancelled the policy on Thursday. Everyday our high temperature was over 100 degrees. Don’t do business with this company. Their installer lied to me twice.

I submitted a work order that was never completed; the contractor promised to show up more than seven times and always ghosted me. I contacted Landmark customer service and they told me that my only option was to submit a new order and pay another fee. A home warranty is only useful if they bother to make sure the repairs are actually done.

They've taken my money for over 2 years. They cannot provide me a service contractor as in the agreement. They want be to find the contractor on my own that is not from a long list of contractors they have excluded. Then they want to contract their the comply with long list of request to get to service reimburse to me. I have to pay this contractor out of pocket and Hope that landmark pays me back.

This company is a joke! They used to be decent, but the customer service has gone downhill, to say the least. I have been hung up on by multiple CSR's, dispatched technicians that don't even service my area, management does not follow through with anything that they say they will, if you are able to get a hold of one at all. I have 2 open tickets (1 I submitted over 2 months ago!) and Landmark has still FAILED to get them resolved. My second ticket has been open for almost 2 weeks and no service contractor has called to schedule an appointment or come out to look at our equipment. 2 weeks!!! We are very dissatisfied with the service we are getting that we pay every month for. Beware other homeowners!! If customer service is important to you and you want to have your issues taken care of when you call in, you should look into another company. Not American Home Shield either because they have merged with Landmark and are the same people. Maybe that's why the customer service went downhill?

If I could give a 0 stars I would. I called yesterday because our AC is out and it 100 degrees outside and 85 degrees inside. They have ONE contractor that they use in our ENTIRE area, ONE! We are in Boise, there are 1,000 HVAC companies around us. Their ONE contractor isn’t available for A WEEK!!!!! And they refuse to let us call someone else and get reimbursed. TERRIBLE! DO NOT USE these guys!

I needed a seasonal inspection for my air conditioner and called a company I had used in the past who unfortunately was not one on Landmark's list of contractors. During the inspection, they found that the motor in both the furnace and air conditioner were going out and the hot water expansion tank had failed and had leaked water over the back of the tank. I called Landmark and let them know what I had learned and asked them to send one of their listed contractors to my home to confirm what I had been told. One of their agents said they didn't have a contractor who serviced Bryant Furnaces and York air conditioners, but they would find out. That was on April 28, 2023 and to date, no one from Landmark has contacted me by phone, text or email. I ended up having to buy a new air conditioner, furnace and water heater ASAP since my dad has stage 4 pancreatic cancer and is in hospice dying and I am caring for him in my home 24/7. When I called and discussed this with them, they informed me that they would not reimburse me anything since it didn't meet the requirements of my contract. While I understand the contract, I feel they failed to meet their side of the contract by not following through and sending a contractor to look at the furnace, air conditioner, and water heater in a timely manner. Due to my experience with Landmark Home Warranty, I would not recommend them to anyone. You might as well throw your money down the toilet.

Recently moved into a house with an appliance warranty from Landmark. Dishwasher was not working so paid the $75 service call. Technician releveled unit but center wand was not working properly and dishes were not getting cleaned. Being told by Landmark part is no longer available and they are offering no replacement only a cash settlement of $77.65. That is $2.65 after deducting service charge. Run from these people and do not accept a warranty from a realtor from this company.

This is the worst company I ever dealt with. I signed up this home warranty company and think that it will buy myself a peaceful and less stressful life. But this company have given me tremendous amount of hard time and until now still not resolve. The story is my refrigerator broke right before New Year, opened a claim. The company did got me an appt by 1/4/23, was told there is a part that need to be order. On 1/5/23, got a text message stated the 2 parts are on manufacture back order. I decided to give couple weeks and hope the part will be available. I am running out of patient, called landmark, all I got is parts is on manufacture back order, they cannot do anything other than wait. From there I asked for upper management, the agent refused to transfer to the manager, nothing they can do. What kind of customer service? You cannot transfer customer to management. This is not acceptable. After several attempts, finally got to upper management, I asked to email information of the part, I will try to find it. Indeed found it at Amazon, GE website etc, but they still not willing to buy it or reimburse. All I need is to have a solution, either to buy parts or get a loaner or somehow to get a new fridge since you cannot find the part. I do not want to talk to any representative, I need direct line for me to get in touch with management. It was horrible and I have to yell in order for me to get through to . management. Can you imagine to live without a refrigerator? Food are spoiled and wasted.