Landmark Home WarrantyReviews of landmarkhw.com

They have very few service providers, so you end up spending hours on the phone with them to try to find someone in your area. They often assign me to a provider, only to be told by that plumber, electrician, or appliance repair person either that 1) they don't work in our area and/or 2) that they no longer work with Landmark because they are so difficult to get paid and work for. Landmark often refuses to pay for things that should be covered and is all around a huge headache. Save yourself the time and money and go with another warranty company.

Our AC has been out since Monday 10/02/2023. We called Landamrk and requested that they send someone out. They sent Dr Rescue and the guy told us that the main control board went out and that was normal for that old of a unit.(2001) He said the place to get the part had just closed and that he would get the part and return first thing in the morning. That would be Wednesday and as of today 10/09/2023 we are yet to hear from them at all. In fact the reviews of that company are horrible and looks like they are living up to the reputation. You can't ever get anyone on the phone there. If you call Landmark they just keep giving you a BS line "we have escalated your call" even though we are asking to speak to a Supervisor. We have called Landmark 7 times and the agents will not allow us to speak to a supervisor. I know for sure I wont be doing business with them ever again. Complete garbage and AC is still not fixed.

AC not working since 7/21/23. I live in AZ it has been over 115 every day. Still has not been resolved. Terrible customer service no response without several follow ups. Today is 8/2/23. Still no AC!!

After two years I placed my first service request on 7/16/23. I did not hear anything until I called Landmark on 7/23/23. At that time I was told they were still trying to locate a contractor to complete my service request. On 7/24/23 I was notified by email that I would have to locate and schedule my own service and then would be reimbursed. I scheduled someone the same day and they were able to come on 7/27/23. The technician came and provided a diagnoses to Landmark to find out they would cover absolutely nothing that needed to be completed. One thing that is needed is cleaning of the condenser, which the contract plainly says it covered. When speaking with Landmark myself I was told the cleaning only covers "cleaning with water". There is ABSOLUTELY NO language in the contract that excludes any specific type of cleaning. Both people I spoke with could only tell me that only water was included for cleaning the condenser "because they work there". Mind you, cleaning with water would mean using my personal water house and water to clean it... So, I'm not sure how that would be covered in the plan I am paying for. In this entire process I found out Landmark could not locate an HVAC company to complete the work because their reputation is so tarnished in my area. With all this I HIGHLY RECOMMEND people seeking a warranty look at other companies and NOT purchase a plan with Landmark. When I told the two Landmark representatives (one named Alek) that I would likely be cancelling my plan neither offered any type of resolution or incentive for me to stay, after being with them for 2 years. Both simply said, "Okay" and the second merely said he would put in my request to cancel to their cancellation department. Customer service was horrible and unprofessional. There was no urgency to assist a customer. Language in the actual contract is brief and vague so it can be easily manipulated in the company's favor so they do not have to pay for services their contracts clearly show they cover. Again, this was my first and only service request in 2 years and will likely be my last. Look for coverage elsewhere!!

Very poor communication with customers regarding their service request. They give you no updates on pending service calls or when ordered parts will be available. They have a difficult time reaching their own service vendors by phone and communicate mostly through emails etc.

Denied claim on as what was going on with my shower "was covered" there was a line item in the policy explicitly excluding "cracked shower pan". I cancelled my policy because this was my second issue with them. Previously I tried to get the maintenance scheduled for my AC unit and they said it was "too early" to schedule it. I called again and they said it was "too late". They charged me $75 to cancel the policy, even though I had refund owed to me for cancelling mid-month. They said I forfeited the refund because I had an earlier claim paid out of $340 for a broken seal on the washing machine. I also paid my $70 service fee for that appointment. Scummy company. Steer Clear!

My 7 year old Lennox AC stopped cooling and I opened a service request on July 11 evening. On 12th July, I get assigned a vendor that did not have any appointments in next three days. I requested that the claim be reassigned. They reassigned to another contractor who came on 13th Thursday. The technician diagnosed that the evaporator coil is leaking and cannot be repaired. The contractor did not send his diagnosis until Monday. The Approval department DENIED my claim with the pretext of 'Equipment Not maintained'. I did regular filter changes and cleaning the units. Apparently, they have a 'AC Tuneup' coverage, but it turns out that before they approve any AC claim, they want you to use this every 6 months. If this is a mandatory requirement, it is not written so in the contract. I argued with the company in vain but they would not budge or listen. Given the Texas heat, I am getting the repair done myself. This company was a bit better earlier but now they will deny any reasonable claim on flimsy pretexts. We buy insurance to protect us but instead of protecting, these guys create extra hassles, delays and eventually we have to get the repairs done ourselves. STAY AWAY and save yourself grief.

I wish I could rate zero stars. This company is the literal WORST. We have been without AC for a MONTH-waiting on them every step of the way. It’s been over 100 degrees here in Texas and they couldn’t care less. No communication between departments, the part “has been ordered” but nobody can provide tracking. Even the contractor is pissed and feels terrible. Cancelling as soon as I possibly can, I’d rather pay out of pocket than wait this long for service. Oh by the way, this is the THIRD time we’ve dealt with them and had the same issues every time. Take your money elsewhere!