Landmark Home WarrantyReviews of landmarkhw.com

I have been with Landmark Home Warranty for over 5 years at this address and over 6 years at my prior address. On Wednesday, August 26, 2026, I opened a service request with Landmark Home Warranty regarding my air conditioner not working. They assigned the ticket to Haskins Heating and Air Conditioning. I proceeded to contact the contractor daily from Wednesday through Friday but received no response or communication. Due to this complete lack of response, I contacted Landmark Home Warranty again on Friday, August 29, 2026. I explicitly requested that a new contractor be assigned or that I be granted authorization to hire an independent, outside contractor to resolve the issue. The customer service representative informed me that the request was being escalated to a supervisor and to their contractor network department. I was explicitly promised a follow-up call within 48 hours. The 48-hour window has passed, and I have received absolutely no contact so I contacted Landmark Home Warranty again on Tuesday, September 1, 2026. I spent about 75 minutes on the phone and was only able to confirm that the initial contractor will not service my area and that a new email has been sent to the Contractor Relations Team, I should expect a reply within 48 hours, despite the prior missed deadline for callback. As of today, Wednesday, September 2, I am 7 days without Air Conditioning in Texas summer and am not even on the schedule for any contractor to come and diagnose the issue. Landmark is unresponsive and doesn't meet their commitments, however have processed my monthly payment during this timeframe.

This company will scam you. 6 years I wasted my money thinking I would be covered if anything happened. I called because there’s an issue with my ac unit. They immediately told me it wasn’t covered based on what I thought was happening (I’m not an AC repair contractor/ I don’t know what’s wrong!) so I pushed till they gave me a number to call. I called. That company doesn’t service my area. I emailed Landmark letting them know and asking for another company. NO RESPONSE. I called again. They sent me round and round. I asked to speak to a supervisor. They pushed back over and over till finally they said “I will email my supervisor and they will contact you in 1-2 business days”. Finally someone tried to give me a solution… “pay us the $70 non refundable contractor fee and we will have our contractor relations team TRY to find you another contractor” I told them to kick rocks. They will not get another penny from me till a contractor is found and booked. They told me they won’t look for another contractor without a payment for the NON EXISTING contractor.

Do not do warranty with this company. You pay them monthly, then they are unable to approve claims in a timely manner. Our AC has been out for a week (today is a high of 101 in Houston), and they are just now reviewing the recommendation from the contractor. Additionally, for a $1500 repair, they charged me $70 to come out and review it, and then landmark charged another $845 because they said they would not cover the below items. All of these seem to be a part of the repair. I'm basically paying almost half of the repair costs. $ 75.00 HAUL AWAY $ 125.00 REFRIGERANT RECOVERY & DISPOSAL $ 125.00 UV ARM A FLEX $ 520.00 10LBS 410A

I have been a Landmark Home Warranty customer for nearly a decade, but I will be canceling my contract at the first opportunity. Over the years, the value benefit has steadily declined. Monthly premiums have increased, service call fees have increased, and benefits that were once offered to veterans have disappeared. Meanwhile, the quality of service has not improved to justify paying significantly more. The biggest issue is Landmark's contractor network. Too often they rely on underperforming "fly-by-night" service providers who are slow to respond, difficult to communicate with, or simply do not deliver quality workmanship. When you're paying for a home warranty, you're paying for peace of mind, not endless frustration. What disappoints me most is that customer loyalty appears to mean nothing. After nearly ten years of paying premiums, I expected to be treated like a valued long-term customer. Instead, I have watched prices go up while service has steadily deteriorated. Our experience also spans the period before, during, and after Arizona's consumer action against Landmark regarding its handling of expedited air-conditioning service during extreme summer temperatures. The Arizona Attorney General alleged that Landmark's expedited A/C policy was misleading because the company's definition of "extreme temperatures" made it virtually impossible for customers to qualify for expedited service. The case ultimately resulted in a $1.75 million settlement, restitution for Arizona customers, and restrictions on how Landmark could advertise expedited service. During the settlement period, service seemed to improve somewhat. Unfortunately, once those requirements were behind them, our experience gradually returned to the same poor level of service we had dealt with before. To me, that speaks volumes. It gives the impression of a company that improves only when regulators force it to, rather than because providing quality customer service is part of its culture. Today, customers are paying more while receiving less. Higher premiums, higher service fees, reduced benefits, inconsistent contractors, and little appreciation for loyal customers make Landmark impossible for me to recommend. After nearly a decade as a customer, I cannot justify renewing my contract. There are simply better options available.

They are the worst home warranty company ever. I’ve been with them for over 16 years and now that they’ve outsourced to another country nobody cares. All they wanna do is lie they send people out. They want to charge you for more payments to come out because the people they send out lie and say they don’t find anything wrong with the items. You asked to speak to a supervisor they tell you you can’t and you never get a return phone call stay away from this company. They’re also known as One Guard.

We wanted to revise our policy to have the extra cost of a pool and hot tub coverage but was told we could not do it unless it was within 30 days of our contract. They only have 2 servicing companies. 1 - does not service above ground hot hot tubs and the 2 - is very unknowledgeable. Our hot tub never got fixed and now we have to keep this additional warranty on our hot tub that does not WORK! The customer service rep had me on the phone for over 30 minutes because she was not knowledgeable as well. I could not understand her and she kept putting me on hold! We will be cancelling our whole policy and going with someone else! It's a waster of money!

Landmark Home Warranty has been completely unreliable. My water heater, which they replaced less than a year ago, failed again—and I’ve now been waiting five weeks with no hot water. I live with an elderly family member who physically cannot take cold showers, and as a result, has gone this entire time without bathing. I’ve called multiple times and asked to speak with a supervisor. Instead of help, I was told that speaking to one would only make the process take longer. When I asked the supervisor to follow up with the shipping department, she told me they haven’t even responded to her emails. This is beyond frustrating—it's neglectful. I’m filing a complaint with the Better Business Bureau and considering legal action if this isn’t resolved immediately. I would not recommend this company to my worst enemy

Terrible service from Landmark. 3+ months of delays, miscommunication, and no resolution. Still no working dishwasher. Canceled my plan after 5 years. Very disappointed. In January, my dishwasher broke down. Landmark sent a contractor who diagnosed the issue and said the part needed was on backorder. I was offered a cash payment of $349.18, but told it couldn't be used toward a replacement because a repair was supposedly feasible. After long delays, the contractor finally returned in March, only to tell me the replacement part was broken and I’d need to wait again. He came back in April and said the repair was complete—but the very next day, the dishwasher started leaking. A new service request was opened. This time, the same contractor evaluated the situation and told me the dishwasher should be replaced as it was beyond repair. He said he would inform Landmark of his professional opinion. To my shock, I later received an email from Landmark stating that the contractor had recommended yet another part replacement—one that wouldn't be covered. I would now have to pay out of pocket. When I called customer service to get clarity, the representative was dismissive, unprofessional, and insisted that I had misunderstood everything. She denied any option for a replacement and told me to take it up with the contractor. This entire ordeal—over three months of delays, miscommunication, and poor service—has been unacceptable. Despite paying for a premium plan and doing everything I could to follow their process, I’m left without a working dishwasher and no real resolution. As a result, I cancelled my contract with Landmark Home Warranty. I no longer trust the service or the customer care team.